[Libreoffice-bugs] [Bug 53464] New: : LO Load errors on multiple hardward platforms, OS's and LO versions

bugzilla-daemon at freedesktop.org bugzilla-daemon at freedesktop.org
Tue Aug 14 01:20:37 CEST 2012


https://bugs.freedesktop.org/show_bug.cgi?id=53464

             Bug #: 53464
           Summary: : LO Load errors on multiple hardward platforms, OS's
                    and LO versions
    Classification: Unclassified
           Product: LibreOffice
           Version: 3.6.0.4 release
          Platform: Other
        OS/Version: All
            Status: UNCONFIRMED
 Status Whiteboard: BSA
          Severity: normal
          Priority: medium
         Component: Libreoffice
        AssignedTo: libreoffice-bugs at lists.freedesktop.org
        ReportedBy: feeks at internode.on.net


Problem description: 
Application launch hangs closes approximately 1/3rd of the way through the
program load for both 3.5.5 and 3.6.4 on Windows XP and W7 platforms. I have
tried reducing removing add-ins and install options to a minimum. I have also
fully uninstalled both apps multiple times. The application log entry for the
current platform (W7) is:-

Log Name:      Application
Source:        Application Error
Date:          14/08/2012 09:04:59
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Feeks-PC
Description:
Faulting application name: soffice.bin, version: 3.5.5.3, time stamp:
0x4ff35636
Faulting module name: MSVCR90.dll, version: 9.0.30729.6161, time stamp:
0x4dace5b9
Exception code: 0xc0000417
Fault offset: 0x0002e9f4
Faulting process id: 0x15d8
Faulting application start time: 0x01cd79a80dc79e4b
Faulting application path: C:\Program Files\LibreOffice 3.5\program\soffice.bin
Faulting module path:
C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb7eb57\MSVCR90.dll
Report Id: 4dc7f58d-e59b-11e1-90d4-001e0b67dc19
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2012-08-13T23:04:59.000000000Z" />
    <EventRecordID>11752</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Feeks-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>soffice.bin</Data>
    <Data>3.5.5.3</Data>
    <Data>4ff35636</Data>
    <Data>MSVCR90.dll</Data>
    <Data>9.0.30729.6161</Data>
    <Data>4dace5b9</Data>
    <Data>c0000417</Data>
    <Data>0002e9f4</Data>
    <Data>15d8</Data>
    <Data>01cd79a80dc79e4b</Data>
    <Data>C:\Program Files\LibreOffice 3.5\program\soffice.bin</Data>
   
<Data>C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb7eb57\MSVCR90.dll</Data>
    <Data>4dc7f58d-e59b-11e1-90d4-001e0b67dc19</Data>
  </EventData>
</Event>

Steps to reproduce:
There are no steps to follow. Application fails to load faulting at about 1/3rd
of the way through the program load regardless of OS or LO version

Current behavior:
Fails launch
Expected behavior:
Complete launch
Platform (if different from the browser): 

Browser: Mozilla/5.0 (Windows NT 6.1; rv:14.0) Gecko/20100101 Firefox/14.0.1

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