[Libreoffice-bugs] [Bug 51663] New: LibreOffice quits silently (crashes) on Windows XP at startup with %APPDATA% Folder Redirection enabled since LibreOffice 3.5.0
bugzilla-daemon at freedesktop.org
bugzilla-daemon at freedesktop.org
Mon Jul 2 21:37:40 CEST 2012
https://bugs.freedesktop.org/show_bug.cgi?id=51663
Bug #: 51663
Summary: LibreOffice quits silently (crashes) on Windows XP at
startup with %APPDATA% Folder Redirection enabled
since LibreOffice 3.5.0
Classification: Unclassified
Product: LibreOffice
Version: unspecified
Platform: x86 (IA32)
OS/Version: Windows (All)
Status: UNCONFIRMED
Severity: major
Priority: medium
Component: UI
AssignedTo: libreoffice-bugs at lists.freedesktop.org
ReportedBy: donzoomik at zoomik.pri.ee
Created attachment 63720
--> https://bugs.freedesktop.org/attachment.cgi?id=63720
Dependency Walker log for 3.5.4
We are running a mix of XP and 7. We were upgrading from 3.4.3 to 3.5.4 and
LibreOffice broke on XP machines for users with Folder Redirection enabled. It
works fine with Windows 7, with or without folder redirection. We normally use
transform to disable some features but for this we tested with and without
transforms, Active Directory deployment and manual install.
Tested versions:
3.4.3 - OK
3.4.6 - OK
3.5.0 - Broken
3.5.4 - Broken
3.6.0 B2 - Broken
The application starts up on 3.5 (no GUI shows up), memory use grows to about
50MB and it works for ~30-60 seconds with some CPU use and it quits. There is
no error in Event Log. It creates this folder path (domain name changed):
"\\domain.com\UserData$\UserProfiles\testuser1\Application
Data\LibreOffice\3\user\extensions\bundled"
Pay attention that this is the only folder path in LO profile. There are no
other folders or files whatsoever! This is specific to 3.5.4
Then soffice.exe quits without error message.
3.6.0 and 3.5.0 create "extensions.db" and "registry" under "bundled". Bundled
has 7 folders (com. extensions) with some files. Otherwise it's the same -
soffice quits silently after some time.
Attached is Dependancy Walker log for 3.5.4. Other versions are similar with
the same eventual error.
It shows that LO is repeadedly requesting SHGetSpecialFolderPath (%APPDATA%
path?). After trying for a while it quits with:
Second chance exception 0xE06D7363 (Microsoft C++ Exception) occurred in
"c:\windows\system32\KERNEL32.DLL" at address 0x7C812AFB by thread 1.
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