[Libreoffice-bugs] [Bug 51791] ASKLIBREOFFICE LibreOffice stability issues on OS X

[bugzilla-daemon at freedesktop.org]

https://bugs.freedesktop.org/show_bug.cgi?id=51791

--- Comment #2 from Ran Liwag <raliwag722 at gmail.com> 2012-07-11 18:59:14 PDT ---
(In reply to comment #1)
> A first hint: from the crash log we can infer that Ran Liwag uses LibreOffice
> on MacOS X 10.7.4. More and more I get the impression that we have some serious
> stability problems especially on MacOS X 10.7.x; because on 10.6.8, which I
> use, LibreOffice works quite well (if no accessibility features are enabled and
> if the user profile is clean). One reason could be the way Apple delivers its
> JRE/JDK now (see, e.g., bug 44679).
> 
> 
> @Ran Liwag:
> Thank you very much for the bug report! I'm sorry that LibreOffice crashes so
> often for you. We can, however, try to find out if the reason for these crashes
> is a known problem (and therefore a solution/workaround exists).
> 
> 1) Could you please first try to reproduce with a brand new LO profile (see
> http://wiki.documentfoundation.org/UserProfile)? We have at least on similar
> bug report (see bug 51323) which reports about many crashes on MacOS X 10.7.x,
> which was simply solved by resetting the user profile. Maybe this will help
> you, too, so please try this.
> 
> 2) Do you have any accessibility utilities enabled? This is to say, have you
> enabled any of the options in the section "Universal Access" of the MacOS X
> System Prefererences? E.g., "VoiceOver" or "Zoom" or "Enable acces for
> assistance devices"? Or do you have installed any other special utilities like
> a screenreader for people with visual impairment, or some window management
> application like "Moom", or anything similar? This point is important because
> many accessibility utilities are known to cause crashes with LibreOffice ...
> (see e.g. bug 47368 with many duplicates). So please try to disable any such
> settings and utilities.
> 
> There is a good chance that one of these suggestion helps you. Please try them
> and report here if one of them has helped to make LibreOffice run more stable
> for you -- or not. Thank you very much in advance! If no one of these
> suggestions helps, we can take further steps to track down the problem.

I have tried resetting the user profile, disabling auto-updating, and disabling
accessibility preferences and none of them have worked. But I have found my
problem. I have a windows snapping program for the Mac (like in Windows 7), and
it relied heavily on accessibility services. I disabled it. Thank you for your
help.

-- 
Configure bugmail: https://bugs.freedesktop.org/userprefs.cgi?tab=email
------- You are receiving this mail because: -------
You are the assignee for the bug.