[Libreoffice-bugs] [Bug 116562] New: LibreOffice crashes on start. Both " LibreOffice Desktop apps" and Calc, Writer, etc.

bugzilla-daemon at bugs.documentfoundation.org bugzilla-daemon at bugs.documentfoundation.org
Thu Mar 22 12:09:05 UTC 2018


https://bugs.documentfoundation.org/show_bug.cgi?id=116562

            Bug ID: 116562
           Summary: LibreOffice crashes on start. Both "LibreOffice
                    Desktop apps" and Calc, Writer, etc.
           Product: LibreOffice
           Version: 6.0.2.1 release
          Hardware: x86-64 (AMD64)
                OS: Windows (All)
            Status: UNCONFIRMED
          Severity: normal
          Priority: medium
         Component: LibreOffice
          Assignee: libreoffice-bugs at lists.freedesktop.org
          Reporter: reycat at gmail.com

Description:
Newly bought Windows 10 Home x64 computer. 

LibreOffice_6.0.2_Win_x64 downloaded and installed. When I try to start any of
the components (Calc, Writer, the main LibreOffice app), I get a "LibreOffice
has stopped working" error.

"A problem caused the program to stop working correctly. Windows will close the
program and notify you if a solution is available".

Rebooting didn't help. Neither uninstalling and reinstalling LibreOffice.

Safe mode works, 'though. ***Disabling hardware acceleration there fixes the
problem.***

Steps to Reproduce:
1.Click on any LibreOffice application icon.
2.Get a nice crash. :)

Actual Results:  
Two small error windows, both with the text "LibreOffice has stopped working".
The first one has a progress bar and the text "Hang on while Windows reports
the error to Microsoft"

The second one just the text "A problem caused the program to stop working
correctly. Windows will close the program and notify you if a solution is
available"

Expected Results:
The chosen application (Writer, Calc...) should open.


Reproducible: Always


User Profile Reset: No


OpenGL enabled: Yes

Additional Info:
Version: 6.0.2.1 (x64)
Build ID: f7f06a8f319e4b62f9bc5095aa112a65d2f3ac89
CPU threads: 8; OS: Windows 10.0; UI render: default; 
Locale: en-GB (en_GB); Calc: group

(in order to copy it I had to use the Safe mode). 

I don't know if OpenGL is enabled or not, but this is my graphic card.

Renderer: Intel(R) HD Graphics 630
Vendor: Intel
Memory: 1024 MB
Version: 4.4.0 - Build 21.20.16.4550
Shading language version: 4.40 - Build 21.20.16.4550


User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36
(KHTML, like Gecko) Chrome/65.0.3325.181 Safari/537.36

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