[Libreoffice-bugs] [Bug 138571] LibreOffice freezes (often when running inactive in the background)

Fri Dec 11 19:00:33 UTC 2020

https://bugs.documentfoundation.org/show_bug.cgi?id=138571

--- Comment #2 from Hannes R. <hannes.riebenbauer at gmx.at> ---
Hi,

I noticed that this is happening a lot less often recently, but I had an idea
why and it seems that I was able to confirm what I was suspecting.

As I said before, I mostly noticed this when I was shutting down my computer
before leaving work. As I am currently working from home, I am usually using
standby mode now. I kept monitoring LO in the last couple of days, but I didn't
experience a hang anymore since I opened the bug report.

This week the computers got the monthly update, so I had to reboot again.
Before I closed all of the programs, LO was still responsive. I closed all open
windows and when only LO was left open, it hung, Window black, only a tiny
corner in the left upper part was white.

I was able to save a process dump file.

This time the Window recovered within about 15 seconds, but at other times it
stays unresponsive for several minutes.

*******************************************************************************
*                                                                             *
*                        Exception Analysis                                   *
*                                                                             *
*******************************************************************************

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 1358

    Key  : Analysis.DebugAnalysisProvider.CPP
    Value: Create: 8007007e on HANNES-XMG-14

    Key  : Analysis.DebugData
    Value: CreateObject

    Key  : Analysis.DebugModel
    Value: CreateObject

    Key  : Analysis.Elapsed.mSec
    Value: 26189

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 219

    Key  : Analysis.System
    Value: CreateObject

    Key  : Timeline.Process.Start.DeltaSec
    Value: 674508

    Key  : WER.OS.Branch
    Value: rs5_release

    Key  : WER.OS.Timestamp
    Value: 2018-09-14T14:34:00Z

    Key  : WER.OS.Version
    Value: 10.0.17763.1

    Key  : WER.Process.Version
    Value: 67.1.0.0

ADDITIONAL_XML: 1

OS_BUILD_LAYERS: 1

COMMENT:  
*** procdump.exe  soffice.bin -h
*** Hung window detected: 44147a

NTGLOBALFLAG:  0

PROCESS_BAM_CURRENT_THROTTLED: 0

PROCESS_BAM_PREVIOUS_THROTTLED: 0

APPLICATION_VERIFIER_FLAGS:  0

EXCEPTION_RECORD:  (.exr -1)
ExceptionAddress: 0000000000000000
   ExceptionCode: 80000003 (Break instruction exception)
  ExceptionFlags: 00000000
NumberParameters: 0

FAULTING_THREAD:  00004094

PROCESS_NAME:  icudt67.dll

ERROR_CODE: (NTSTATUS) 0x80000003 - {EXCEPTION}  Breakpoint  A breakpoint has
been reached.

EXCEPTION_CODE_STR:  80000003

STACK_TEXT:  
0000006a`d158e7a8 00007ffe`56785557     : ffffffff`0000003c 00007ffd`e96574fa
000001c4`4b574b3c 00000000`00000000 : win32u!NtGdiEnumFonts+0x14
0000006a`d158e7b0 00007ffe`56785438     : ffffffff`00000000 ffffffff`860113a2
000001c4`4b574ca8 00000000`00000000 : gdi32full!bEnumFonts+0x4f
0000006a`d158e800 00007ffe`56785354     : ffffffff`860113a2 000001c4`4b574b30
00000000`00000001 00007ffd`e96574e0 : gdi32full!EnumFontsInternalW+0xd0
0000006a`d158e880 00007ffd`e965758d     : 000001c4`4b574b30 00000000`00000001
00000000`00000000 00007ffd`e96574e0 : gdi32full!EnumFontFamiliesExW+0x44
0000006a`d158e8d0 00007ffe`567854b1     : ffffffff`00000000 ffffffff`860113a2
000001c4`4b574b30 00007ffe`56780000 : vclplug_winlo!create_SalInstance+0x1c20d
0000006a`d158e990 00007ffe`56785354     : ffffffff`860113a2 000001c4`3ed8b7a0
0000006a`d158eb09 00007ffd`e96574e0 : gdi32full!EnumFontsInternalW+0x149
0000006a`d158ea10 00007ffd`e9654fea     : 000001c4`3ed8b7a0 00000000`00000000
00000000`00000000 000001c4`3fa90a80 : gdi32full!EnumFontFamiliesExW+0x44
0000006a`d158ea60 00007ffd`b6b8d090     : 000001c4`3f715b40 00000000`00000000
000001c4`3fcaba30 000001c4`3fcaba30 : vclplug_winlo!create_SalInstance+0x19c6a
0000006a`d158eb70 00007ffd`b6b8d250     : 0000006a`d158ebf0 00000000`00000000
0000006a`d158eb80 00007ffd`b6b8d160 :
mergedlo!OutputDevice::ImplRefreshFontData+0x30
0000006a`d158eba0 00007ffd`b6b8d0e2     : 00000000`00000001 0000006a`d158ed10
000001c4`3fb422a0 0000006a`d158f7c0 :
mergedlo!OutputDevice::ImplUpdateFontDataForAllFrames+0x110
0000006a`d158ebd0 00007ffd`b6ab137a     : 00000000`00000001 000001c4`432694f0
00000000`000369d0 00000000`7ffff69f :
mergedlo!OutputDevice::ImplUpdateAllFontData+0x42
0000006a`d158ec10 00007ffd`b6f19a0c     : 00000000`0000001d 00000000`00000001
00000000`00000000 00000000`00000246 :
mergedlo!FloatingWindow::ImplSetMouseDown+0xaba
0000006a`d158ef00 00007ffd`e96861a3     : 00000000`0000001d 00000000`00000000
00000000`00251a5e 00007ffe`1e511927 : mergedlo!SalFrame::CallCallback+0x1c
0000006a`d158ef30 00007ffd`e968750d     : 00000000`00000000 00000000`0000001d
00000000`00000000 00000000`00000000 : vclplug_winlo!create_SalInstance+0x4ae23
0000006a`d158f070 00007ffe`57ef7536     : 00000000`00251a5e 00000000`0000001d
00000000`00000000 00000000`00000000 : vclplug_winlo!create_SalInstance+0x4c18d
0000006a`d158f0e0 00007ffe`57ef725c     : 00000000`00001388 00007ffd`e96874c0
00000000`00251a5e 00000000`80000000 : user32!UserCallWinProcCheckWow+0x266
0000006a`d158f260 00007ffe`57f00b13     : 00000000`00000000 00000000`00000000
00000000`00000000 00000000`00000000 : user32!DispatchClientMessage+0x9c
0000006a`d158f2c0 00007ffe`59952ed4     : 00007ffd`e9638930 00007ffe`57ef8fb2
00007ffe`56761764 00000000`00000050 : user32!_fnDWORD+0x33
0000006a`d158f320 00007ffe`56761164     : 00007ffe`57f040fd 00000000`00000000
00000000`00000000 00000000`00000001 : ntdll!KiUserCallbackDispatcherContinue
0000006a`d158f3a8 00007ffe`57f040fd     : 00000000`00000000 00000000`00000000
00000000`00000001 00007ffd`00000003 : win32u!NtUserGetMessage+0x14
0000006a`d158f3b0 00007ffd`e96383c3     : 000001c4`3d8320d0 00000000`00000000
00000000`00000000 00000000`00000246 : user32!GetMessageW+0x2d
0000006a`d158f410 00007ffd`e9637eb1     : 00007ffd`b8f21d01 00000000`00000001
00000000`00000001 000001c4`3d8320d0 : vclplug_winlo+0x183c3
0000006a`d158f4a0 00007ffd`b6e0ec04     : 0000006a`00000001 00007ffd`b8f21d10
00000000`0000ffff 00000000`00000000 : vclplug_winlo+0x17eb1
0000006a`d158f4d0 00007ffd`b5c45ae8     : 000001c4`00000000 000001c4`3f91a890
00000000`00000001 000001c4`3de5a7c0 : mergedlo!Application::Execute+0x164
0000006a`d158f530 00007ffd`b6e1dde7     : 000001c4`3f1eca40 00000000`00000000
00000000`00000000 00000000`00000000 : mergedlo!SfxTabPage::set_visible+0x54a8
0000006a`d158f770 00007ffd`b5c66f19     : 00000000`00000000 00000000`00000000
00000000`00000000 00000000`00000000 : mergedlo!ImplSVMain+0x67
0000006a`d158f7a0 00007ff7`cee0105b     : 000001c4`3d81cdb0 000001c4`3a177150
000001c4`3a177150 00007ff7`cee0104c : mergedlo!soffice_main+0xf9
0000006a`d158f850 00007ff7`cee01308     : 00000000`00000000 00000000`00000000
00000000`00000000 00000000`00000000 : soffice!main+0x1b
0000006a`d158f880 00007ffe`58137974     : 00000000`00000000 00000000`00000000
00000000`00000000 00000000`00000000 : soffice!main+0x2c8
0000006a`d158f8c0 00007ffe`5990a0b1     : 00000000`00000000 00000000`00000000
00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x14
0000006a`d158f8f0 00000000`00000000     : 00000000`00000000 00000000`00000000
00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x21

STACK_COMMAND:  ~0s; .ecxr ; kb

SYMBOL_NAME:  win32u!NtGdiEnumFonts+14

MODULE_NAME: win32u

IMAGE_NAME:  win32u.dll

FAILURE_BUCKET_ID:  BREAKPOINT_80000003_win32u.dll!NtGdiEnumFonts

OS_VERSION:  10.0.17763.1

BUILDLAB_STR:  rs5_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

IMAGE_VERSION:  6.2.17763.1

FAILURE_ID_HASH:  {6a552c5d-c0f4-dd7b-aef2-84672c125621}

Followup:     MachineOwner
---------

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