[Libreoffice-bugs] [Bug 142926] On F1 / Help failure - No resolution path is identified for resolving errormesssage

[bugzilla-daemon at bugs.documentfoundation.org]

https://bugs.documentfoundation.org/show_bug.cgi?id=142926

--- Comment #2 from Paul Norman NZ <paul at paulanorman.info> ---
Thanks for those thoughts.

>"You made that choice when you installed."

Not true.

The problem is that like an enormous number of people now, I did not obtain my
copy of LibreOffice through the download page, and so could never have seen the
details mentioned about offline help being even available.

Their first encounter with fact is when trying to use LibreOffice Hlepo through
th menu system or using the F1 key.

A clossal number of people now obtain LibreOffice thorugh other channels
PortableApps, Choclatey (sp) ... etc and etc.

So as there is a definte place for people to go to get the local help files,
smay I please continue to suggest that it is good design thinking to state that
clearly in the dialogue box that appears when the online help system first
fails?
 For example provide a link to the appropriate place where the problem can be
efficently resolved - cearly and not vaguely stating that it is the offical
download page that the User needds to go to?

>"IMHO documentation is sufficient, and the UI delivers appropriate instructions."

No I believe that the instructions are not sufficient as they are too vague,
when a specific known lionk target does actually exist afterall.

"``You may either install it from our website or your system’s repositories
..."

Why not say where on the website ther is surely no problem with being accurate
:-)

>"Once clicking to use the default on-line help, why should notice need be given
that an off-line version of help is available to be installed?"

This then again relates to the fact that as the User may never have even seen
the donwload page, with its very helpful informaiton about opff-line help files
being available, they will end up on the Online-help version, and it woud never
hurt to have a small remonder that off-line help is available?

It is very valuable in many life situations to have access to offline help.

Thak you,
Paul

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