<!DOCTYPE html>
<html>
<head>
<meta http-equiv="content-type" content="text/html; charset=UTF-8">
</head>
<body>
<p>Greetings,</p>
<p>I have SuSE Linux Enterprise Desktop (SLED) 15 SP5 and I use KDE
Plasma X11 with fprintd package installed (<span
style=" font-family:'Verdana','Geneva','Arial','Helvetica','sans-serif'; font-size:small;">v
1.94.2-bp155.2.3.1</span>) to unlock the desktop using the
integrated fingerprint reader of an HP ZBook 17 G8 Fury (lsusb
says: "Bus 003 Device 003: ID 06cb:00f0 Synaptics, Inc." which is
supported by fprint). <br>
</p>
<p>It worked fine for some weeks but after some SLED 15 SP5 updates
(using zypper up), something broke fprintd package and SuSE
Technical Support does not find what :-(</p>
<p>I can't unlock anymore the desktop with my fingerprint. I get
"Unlocking failed" error message and I have to enter the password
with the keyboard as before.
<br>
</p>
<p>A few commands I tested:</p>
<p><span style="font-family:monospace"><span
style="color:#5454ff;background-color:#ffffff;">└─</span><span
style="font-weight:bold;color:#ff5454;background-color:#ffffff;">#</span><span
style="color:#000000;background-color:#ffffff;"> journalctl -u
fprintd.service
</span><br>
Mar 22 11:13:57 HP-ZBook17-G8 systemd[1]: Starting Fingerprint
Authentication Daemon...
<br>
Mar 22 11:13:58 HP-ZBook17-G8 systemd[1]: Started Fingerprint
Authentication Daemon.
<br>
Mar 22 11:14:57 HP-ZBook17-G8 systemd[1]: fprintd.service:
Deactivated successfully.
<br>
Mar 22 15:23:50 HP-ZBook17-G8 systemd[1]: Starting Fingerprint
Authentication Daemon...
<br>
Mar 22 15:23:50 HP-ZBook17-G8 systemd[1]: Started Fingerprint
Authentication Daemon.
<br>
Mar 22 15:23:53 HP-ZBook17-G8 fprintd[18155]: <span
style="font-weight:bold;color:#d7d75f;background-color:#ffffff;">Authorization
denied to :1.375 to call method 'Release' for device
'Synaptics Sensors': Device was not claimed before use</span><br>
<span style="color:#000000;background-color:#ffffff;">
</span></span></p>
<p><span style="font-family:monospace"><span
style="color:#5454ff;background-color:#ffffff;">└─</span><span
style="font-weight:bold;color:#ff5454;background-color:#ffffff;">#</span><span
style="color:#000000;background-color:#ffffff;">
fprintd-enroll
</span><br>
Using device /net/reactivated/Fprint/Device/0
<br>
Enrolling right-index-finger finger.
<br>
Enroll result: enroll-stage-passed
<br>
Enroll result: enroll-retry-scan
<br>
Enroll result: enroll-stage-passed
<br>
Enroll result: enroll-stage-passed
<br>
Enroll result: enroll-retry-scan
<br>
Enroll result: enroll-stage-passed
<br>
Enroll result: enroll-stage-passed
<br>
Enroll result: enroll-stage-passed
<br>
Enroll result: enroll-stage-passed
<br>
Enroll result: enroll-stage-passed
<br>
Enroll result: enroll-retry-scan
<br>
Enroll result: enroll-completed<br>
<br>
</span><span style="font-family:monospace"><span
style="color:#5454ff;background-color:#ffffff;">└─</span><span
style="font-weight:bold;color:#ff5454;background-color:#ffffff;">#</span><span
style="color:#000000;background-color:#ffffff;">
fprintd-verify
</span><br>
Using device /net/reactivated/Fprint/Device/0
<br>
Listing enrolled fingers:
<br>
- #0: right-index-finger
<br>
Verify started!
<br>
Verifying: right-index-finger
<br>
Verify result: verify-no-match (done)<br>
</span><br>
</p>
<p>Any idea on how to investigate this problem would be very much
appreciated.</p>
<div class="moz-signature">Thanks a lot by now.</div>
<div class="moz-signature"><br>
</div>
<div class="moz-signature">Librement vôtre / Libremente suyo /
Freely yours,<br>
<b>Eric J.P.E. Davanture - <a class="moz-txt-link-abbreviated" href="mailto:eric.davanture@orange.fr">eric.davanture@orange.fr</a><br>
</b>
Mobile: +33-607.08.01.78<br>
<b><u>Approximate location:</u></b> <a
href="https://youtu.be/P6cw5Yv-zqU">Planet Earth < Solar
System < Milky Way Galaxy < Local Group < Virgo Cluster
< Laniakea Supercluster < known Universe</a><br>
<i>- There are 10 types of people in this world: those who
understand binary and those who don't<br>
- There is NO CLOUD, just other people's computers<br>
- There is NO INTELLIGENCE in AI, just huge knowledge and deep
statistics</i></div>
<div class="moz-forward-container"><br>
</div>
</body>
</html>