[Bug 102433] New: GPU hang resulting in Freeze(?) then unclean logout (possibly connected to LibreOffice)

bugzilla-daemon at freedesktop.org bugzilla-daemon at freedesktop.org
Sun Aug 27 17:33:41 UTC 2017 

https://bugs.freedesktop.org/show_bug.cgi?id=102433

            Bug ID: 102433
           Summary: GPU hang resulting in Freeze(?) then unclean logout
                    (possibly connected to LibreOffice)
           Product: DRI
           Version: unspecified
          Hardware: x86-64 (AMD64)
                OS: Linux (All)
            Status: NEW
          Severity: normal
          Priority: medium
         Component: DRM/Intel
          Assignee: intel-gfx-bugs at lists.freedesktop.org
          Reporter: wettererscheinung at bb-goettingen.de
        QA Contact: intel-gfx-bugs at lists.freedesktop.org
                CC: intel-gfx-bugs at lists.freedesktop.org
     i915 platform: SKL
     i915 features: GPU hang

Created attachment 133815
  --> https://bugs.freedesktop.org/attachment.cgi?id=133815&action=edit
Output xrandr --verbose

Dear Developers,

Steps to reproduce:
* work for at about one week without shutting off notebook or logging out user
in at least two different KDE activities at the same time (while three
activities are running). Usually permanent running software (among others):
Thunderbird, several instances of Okular, LibreOffice, Dolphin, Firefox
* work in LibreOffice with long document
* Over the nights close notebook without shutting off or logging out (sleep
mode)

result:
* Suddenly (not after fixed amount of time but always after at about one week)
no reactions on keyboard entries of any kind
** One time, with delay of several seconds the last entered words were
auto-corrected very slowly, but no new entries with keyboard were possible.
* Mouse is moving, but no window or button is reacting
* Then X shuts down and logs me out.
* Previously running software is not shut down cleanly.
* I have to log in again and hope, that the last (auto)save was not too long
ago. 

How often does this occur?
* I can't tell for sure, as I do not always run my notebook for more than one
week without shutting off or logging out.
* Seems pretty regular to always though (but I can't tell a certain amount of
time after (re-)starting the notebook. It's usually at about one week.

What have I tried?
* I tried to purge xserver-xorg-video-intel. But it occured again.

I hope I didn't forget anything. I'll try to get more info, if necessary.

Sincerely Yours
Maria



System Environment
Thinkpad T560

System Architecture (# uname -m)
> x86_64
Kernel Version (# uname -r)
> 4.12.0-1-amd64
Linux Distribution
> Debian - testing (500) unstable (100)
Processor
> 4xIntel(r)Core(tm) i5-6200U CPU 2,30GHz
> HD Graphics 520
RAM
> 15,6 GiB
KDE-Plasma 5.8.7
KDE-Frameworks 5.28.0
Qt 5.7.1
XServer 11.0



file:///sys/class/drm/card0/error (after restart, I didn't know this trick
then)
> No error state collected



syslog:
Aug 27 15:23:17 COMPUTER kernel: [166611.867112] [drm] GPU HANG: ecode
9:0:0x85dffffb, in Xorg [1042], reason: Hang on rcs, action: reset
Aug 27 15:23:17 COMPUTER kernel: [166611.867113] [drm] GPU hangs can indicate a
bug anywhere in the entire gfx stack, including userspace.
Aug 27 15:23:17 COMPUTER kernel: [166611.867114] [drm] Please file a _new_ bug
report on bugs.freedesktop.org against DRI -> DRM/Intel
Aug 27 15:23:17 COMPUTER kernel: [166611.867114] [drm] drm/i915 developers can
then reassign to the right component if it's not a kernel issue.
Aug 27 15:23:17 COMPUTER kernel: [166611.867115] [drm] The gpu crash dump is
required to analyze gpu hangs, so please always attach it.
Aug 27 15:23:17 COMPUTER kernel: [166611.867115] [drm] GPU crash dump saved to
/sys/class/drm/card0/error
Aug 27 15:23:17 COMPUTER kernel: [166611.867152] drm/i915: Resetting chip after
gpu hang
Aug 27 15:23:17 COMPUTER kernel: [166611.867466] [drm] RC6 on
Aug 27 15:23:18 COMPUTER kernel: [166612.978002] asynchronous wait on fence
i915:kwin_x11[1694]/1:eccb2 timed out
Aug 27 15:23:25 COMPUTER kernel: [166619.826158] drm/i915: Resetting chip after
gpu hang
Aug 27 15:23:25 COMPUTER kernel: [166619.826376] [drm] RC6 on
Aug 27 15:23:27 COMPUTER wpa_supplicant[959]: dbus:
wpa_dbus_get_object_properties: failed to get object properties:
(org.freedesktop.DBus.Error.Failed) failed to parse RSN IE
Aug 27 15:23:27 COMPUTER wpa_supplicant[959]: dbus: Failed to construct signal
Aug 27 15:23:33 COMPUTER kernel: [166627.858190] drm/i915: Resetting chip after
gpu hang
Aug 27 15:23:33 COMPUTER kernel: [166627.858485] [drm] RC6 on
Aug 27 15:23:41 COMPUTER kernel: [166635.826182] drm/i915: Resetting chip after
gpu hang
Aug 27 15:23:41 COMPUTER kernel: [166635.826388] [drm] RC6 on
Aug 27 15:23:49 COMPUTER kernel: [166643.858173] drm/i915: Resetting chip after
gpu hang
Aug 27 15:23:49 COMPUTER kernel: [166643.858656] [drm] RC6 on
Aug 27 15:23:49 COMPUTER org.kde.kuiserver[1585]: kuiserver: Fatal IO error:
client killed
Aug 27 15:23:49 COMPUTER org.kde.kaccessibleapp[1585]: kaccessibleapp: Fatal IO
error: client killed
Aug 27 15:23:49 COMPUTER org.a11y.atspi.Registry[1772]: XIO:  fatal IO error 11
(Resource temporarily unavailable) on X server ":0"
Aug 27 15:23:49 COMPUTER org.a11y.atspi.Registry[1772]:       after 95300
requests (95300 known processed) with 0 events remaining.
Aug 27 15:23:49 COMPUTER sddm[819]: kwalletd5: Checking for pam module
Aug 27 15:23:49 COMPUTER sddm[819]: kwalletd5: Got pam-login param
Aug 27 15:23:49 COMPUTER sddm[819]: kwalletd5: Waiting for hash on 15-
Aug 27 15:23:49 COMPUTER sddm[819]: kwalletd5: waitingForEnvironment on: 18
Aug 27 15:23:49 COMPUTER sddm[819]: kwalletd5: client connected
Aug 27 15:23:49 COMPUTER sddm[819]: kwalletd5: client disconnected
Aug 27 15:23:49 COMPUTER org.kde.KScreen[1585]: The X11 connection broke (error
1). Did the X11 server die?
Aug 27 15:23:49 COMPUTER org.kde.kglobalaccel[1585]: The X11 connection broke
(error 1). Did the X11 server die?
Aug 27 15:23:51 COMPUTER sddm-helper[1538]: [PAM] Closing session
Aug 27 15:23:51 COMPUTER sddm-helper[1538]: [PAM] Ended.
Aug 27 15:23:51 COMPUTER sddm[819]: Auth: sddm-helper exited successfully
Aug 27 15:23:51 COMPUTER sddm[819]: Socket server stopping...
Aug 27 15:23:51 COMPUTER sddm[819]: Socket server stopped.
Aug 27 15:23:51 COMPUTER sddm[819]: Display server stopping...
Aug 27 15:23:51 COMPUTER NetworkManager[670]: <info>  [1503840231.3350] device
(wlan0): state change: activated -> deactivating (reason 'connection-removed',
internal state 'managed')
Aug 27 15:23:51 COMPUTER NetworkManager[670]: <info>  [1503840231.3352]
manager: NetworkManager state is now DISCONNECTING
Aug 27 15:23:51 COMPUTER systemd[1]: Stopping User Manager for UID 1000...
Aug 27 15:23:51 COMPUTER systemd[1539]: Stopped target Default.
Aug 27 15:23:51 COMPUTER systemd[1539]: Stopped target Basic System.
Aug 27 15:23:51 COMPUTER systemd[1539]: Stopped target Paths.
Aug 27 15:23:51 COMPUTER systemd[1539]: Stopped target Sockets.
Aug 27 15:23:51 COMPUTER systemd[1539]: Closed GnuPG cryptographic agent and
passphrase cache (restricted).
Aug 27 15:23:51 COMPUTER systemd[1539]: Closed GnuPG cryptographic agent
(ssh-agent emulation).
Aug 27 15:23:51 COMPUTER systemd[1539]: Closed GnuPG network certificate
management daemon.
Aug 27 15:23:51 COMPUTER systemd[1539]: Closed GnuPG cryptographic agent
(access for web browsers).
Aug 27 15:23:51 COMPUTER systemd[1539]: Closed GnuPG cryptographic agent and
passphrase cache.
Aug 27 15:23:51 COMPUTER systemd[1539]: Reached target Shutdown.
Aug 27 15:23:51 COMPUTER systemd[1539]: Starting Exit the Session...
Aug 27 15:23:51 COMPUTER systemd[1539]: Stopped target Timers.
Aug 27 15:23:51 COMPUTER sddm[819]: Display server stopped.
Aug 27 15:23:51 COMPUTER sddm[819]: Running display stop script 
"/usr/share/sddm/scripts/Xstop"
Aug 27 15:23:51 COMPUTER systemd[1539]: Received SIGRTMIN+24 from PID 21522
(kill).
Aug 27 15:23:51 COMPUTER sddm[819]: Removing display ":0" ...
Aug 27 15:23:51 COMPUTER sddm[819]: Adding new display on vt 7 ...
Aug 27 15:23:51 COMPUTER sddm[819]: Display server starting...
Aug 27 15:23:51 COMPUTER sddm[819]: Running: /usr/bin/X -nolisten tcp -auth
/var/run/sddm/{6f4ee929-bef0-4caa-96f4-820b5828525a} -background none -noreset
-displayfd 19 vt7
Aug 27 15:23:51 COMPUTER systemd[1]: Stopped User Manager for UID 1000.
Aug 27 15:23:51 COMPUTER dbus[625]: [system] Activating via systemd: service
name='org.freedesktop.nm_dispatcher'
unit='dbus-org.freedesktop.nm-dispatcher.service'
Aug 27 15:23:51 COMPUTER NetworkManager[670]: <info>  [1503840231.3547] device
(wlan0): state change: deactivating -> disconnected (reason
'connection-removed', internal state 'managed')
Aug 27 15:23:51 COMPUTER avahi-daemon[4769]: Withdrawing address record for
2003:cf:3ee:9300:2a14:5de6:f87b:ef27 on wlan0.
Aug 27 15:23:51 COMPUTER avahi-daemon[4769]: Leaving mDNS multicast group on
interface wlan0.IPv6 with address 2003:cf:3ee:9300:2a14:5de6:f87b:ef27.
Aug 27 15:23:51 COMPUTER avahi-daemon[4769]: Joining mDNS multicast group on
interface wlan0.IPv6 with address fe80::42e7:c091:fe31:12dc.
Aug 27 15:23:51 COMPUTER systemd[1]: Starting Network Manager Script Dispatcher
Service...
Aug 27 15:23:51 COMPUTER avahi-daemon[4769]: Registering new address record for
fe80::42e7:c091:fe31:12dc on wlan0.*.
Aug 27 15:23:51 COMPUTER systemd[1]: Removed slice User Slice of USER.
Aug 27 15:23:51 COMPUTER avahi-daemon[4769]: Withdrawing address record for
fe80::42e7:c091:fe31:12dc on wlan0.
Aug 27 15:23:51 COMPUTER avahi-daemon[4769]: Leaving mDNS multicast group on
interface wlan0.IPv6 with address fe80::42e7:c091:fe31:12dc.
Aug 27 15:23:51 COMPUTER avahi-daemon[4769]: Interface wlan0.IPv6 no longer
relevant for mDNS.
Aug 27 15:23:51 COMPUTER dbus[625]: [system] Successfully activated service
'org.freedesktop.nm_dispatcher'
Aug 27 15:23:51 COMPUTER nm-dispatcher: req:1 'connectivity-change': new
request (2 scripts)
Aug 27 15:23:51 COMPUTER nm-dispatcher: req:1 'connectivity-change': start
running ordered scripts...
Aug 27 15:23:51 COMPUTER systemd[1]: Started Network Manager Script Dispatcher
Service.
Aug 27 15:23:51 COMPUTER NetworkManager[670]: <info>  [1503840231.3714] dhcp4
(wlan0): canceled DHCP transaction, DHCP client pid 11574
Aug 27 15:23:51 COMPUTER NetworkManager[670]: <info>  [1503840231.3715] dhcp4
(wlan0): state changed bound -> done
Aug 27 15:23:51 COMPUTER NetworkManager[670]: <info>  [1503840231.3717] dhcp6
(wlan0): canceled DHCP transaction
Aug 27 15:23:51 COMPUTER avahi-daemon[4769]: Withdrawing address record for
192.168.2.22 on wlan0.
Aug 27 15:23:51 COMPUTER avahi-daemon[4769]: Leaving mDNS multicast group on
interface wlan0.IPv4 with address 192.168.2.22.
Aug 27 15:23:51 COMPUTER avahi-daemon[4769]: Interface wlan0.IPv4 no longer
relevant for mDNS.
Aug 27 15:23:51 COMPUTER kernel: [166645.822946] wlan0: deauthenticating from
bc:05:43:10:67:75 by local choice (Reason: 3=DEAUTH_LEAVING)
Aug 27 15:23:51 COMPUTER wpa_supplicant[959]: wlan0: CTRL-EVENT-DISCONNECTED
bssid=bc:05:43:10:67:75 reason=3 locally_generated=1
Aug 27 15:23:51 COMPUTER NetworkManager[670]: <info>  [1503840231.3898] device
(wlan0): set-hw-addr: set MAC address to 62:AE:DB:CF:F3:C3 (scanning)
Aug 27 15:23:51 COMPUTER NetworkManager[670]: <info>  [1503840231.3948]
manager: NetworkManager state is now DISCONNECTED
Aug 27 15:23:51 COMPUTER kernel: [166645.844030] IPv6: ADDRCONF(NETDEV_UP):
wlan0: link is not ready.txt
Aug 27 15:23:51 COMPUTER NetworkManager[670]: <warn>  [1503840231.3962]
sup-iface[0x55c057eee9f0,wlan0]: connection disconnected (reason -3)
Aug 27 15:23:51 COMPUTER nm-dispatcher: req:2 'down' [wlan0]: new request (2
scripts)
Aug 27 15:23:51 COMPUTER NetworkManager[670]: <info>  [1503840231.3963] device
(wlan0): supplicant interface state: completed -> disconnected
Aug 27 15:23:51 COMPUTER nm-dispatcher: req:2 'down' [wlan0]: start running
ordered scripts...
Aug 27 15:23:51 COMPUTER sddm[819]: Running display setup script 
"/usr/share/sddm/scripts/Xsetup"
Aug 27 15:23:51 COMPUTER sddm[819]: Display server started.
Aug 27 15:23:51 COMPUTER sddm[819]: Socket server starting...
Aug 27 15:23:51 COMPUTER sddm[819]: Socket server started.
Aug 27 15:23:51 COMPUTER sddm[819]: Greeter starting...

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