[Bug 99720] GPU HANG: ecode 9:0:0x85dffffb with LibreOffice

[bugzilla-daemon at freedesktop.org]

https://bugs.freedesktop.org/show_bug.cgi?id=99720

Elizabeth <elizabethx.de.la.torre.mena at intel.com> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
            Summary|GPU HANG: ecode             |GPU HANG: ecode
                   |9:0:0x85dffffb              |9:0:0x85dffffb with
                   |                            |LibreOffice

--- Comment #31 from Elizabeth <elizabethx.de.la.torre.mena at intel.com> ---
Hello everybody, 
I'm trying to reproduce the issue in a SKL eDP 4k GT2, with no luck so far. I'm
using kubuntu 17.04 with latest drm-tip. I manage to make LibreOffice crash
using impress with a presentation full of images and gifs, and one time X
closed, but i didn't get the hang, just Atomic update failure messages and a
oom-killer warning.

Could you please help me with this information.
1. What LibreOffice version are you using?  
2. What Mesa version are you using?
3. Are you using firmware, guc and huc?
4. How much time(hours) have you been working on libreoffice when the hang
happens?
5. Have you verified if HW acceleration is enable?
6. Is there a step list to reproduce the issue?
7. Have you tried to reproduce with intel_iommu=igfx_off parameter on grub?

Also, since this issue is reproducible in your devices, could you please add a
full dmesg with "drm.debug=0xe log_bug_len=4M" parameters on grub and/or a
clean kern.log. 

Sharing my own information:
1. LibreOffice: version 5.3.1.2 build id 1:5.3.1-0ubuntu2 
2. Mesa version: 17.0.7
3. No firmwares(guc/huc) used.
4. One hour approximately, once libreoffice crash the first time like half an
hour or less even after reboot.
5. Disable in my case.
6. I tried by using glxgears + youtube + heavy libreoffice impress document,
then copy-paste-write-presentation_mode(F5)-esc and repeat until libreoffice
crash.
7. No, since i haven't been able to reproduce.

This is my configuration, and before latest drm-tip I also tried with latest
4.10 since kubuntu distro provides this version, neither could reproduce.

======================================
             Software
======================================
kernel version              : 4.14.0-rc2-drm-tip-ww39-commit-0b65077+
architecture                : x86_64
hardware acceleration       : disabled
swap partition              : disabled

======================================
             Hardware
======================================
platform                   : Skylake
cpu information            : Intel(R) Core(TM) m5-6Y57 CPU @ 1.10GHz
gpu card                   : Intel Corporation HD Graphics 515 (rev 07)
(prog-if 00 [VGA controller])
memory ram                 : 3.83 GB
max memory ram             : 16 GB
display resolution         : 3840x2160
hard drive                 : 74GiB (80GB)
current cd clock frequency : 540000 kHz
displays connected         : eDP-1

======================================
             Firmware
======================================
dmc fw loaded             : yes
dmc version               : 1.26
guc fw loaded             : NONE
guc version wanted        : 0.0
guc version found         : 0.0

======================================
             kernel parameters
======================================
initcall_debug drm.debug=0xe log_bug_len=2M

As a side note, last error_state reported by Alejandro Lorenzo is a different
issue, ecode is different and his issue is inside the batch of the render ring,
while the others are outside the batch. So that hang should be filed on a
different case.  

Thanks in advance for your time.

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