[Libreoffice-bugs] [Bug 51791] ASKLIBREOFFICE LibreOffice stability issues on OS X

[bugzilla-daemon at freedesktop.org]

https://bugs.freedesktop.org/show_bug.cgi?id=51791

Roman Eisele <bugs at eikota.de> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|UNCONFIRMED                 |NEEDINFO
           Severity|normal                      |critical
                 CC|                            |bugs at eikota.de
     Ever Confirmed|0                           |1
          Component|WWW                         |Libreoffice

--- Comment #1 from Roman Eisele <bugs at eikota.de> 2012-07-11 09:10:02 PDT ---
A first hint: from the crash log we can infer that Ran Liwag uses LibreOffice
on MacOS X 10.7.4. More and more I get the impression that we have some serious
stability problems especially on MacOS X 10.7.x; because on 10.6.8, which I
use, LibreOffice works quite well (if no accessibility features are enabled and
if the user profile is clean). One reason could be the way Apple delivers its
JRE/JDK now (see, e.g., bug 44679).


@Ran Liwag:
Thank you very much for the bug report! I'm sorry that LibreOffice crashes so
often for you. We can, however, try to find out if the reason for these crashes
is a known problem (and therefore a solution/workaround exists).

1) Could you please first try to reproduce with a brand new LO profile (see
http://wiki.documentfoundation.org/UserProfile)? We have at least on similar
bug report (see bug 51323) which reports about many crashes on MacOS X 10.7.x,
which was simply solved by resetting the user profile. Maybe this will help
you, too, so please try this.

2) Do you have any accessibility utilities enabled? This is to say, have you
enabled any of the options in the section "Universal Access" of the MacOS X
System Prefererences? E.g., "VoiceOver" or "Zoom" or "Enable acces for
assistance devices"? Or do you have installed any other special utilities like
a screenreader for people with visual impairment, or some window management
application like "Moom", or anything similar? This point is important because
many accessibility utilities are known to cause crashes with LibreOffice ...
(see e.g. bug 47368 with many duplicates). So please try to disable any such
settings and utilities.

There is a good chance that one of these suggestion helps you. Please try them
and report here if one of them has helped to make LibreOffice run more stable
for you -- or not. Thank you very much in advance! If no one of these
suggestions helps, we can take further steps to track down the problem.

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