[Libreoffice-bugs] [Bug 119323] New: Windows 7 64 bit installer for 6.1.0.3 crashes unless run with admin privileges

Fri Aug 17 02:40:16 UTC 2018

https://bugs.documentfoundation.org/show_bug.cgi?id=119323

            Bug ID: 119323
           Summary: Windows 7 64 bit installer for 6.1.0.3 crashes unless
                    run with admin privileges
           Product: LibreOffice
           Version: 6.1.0.3 release
          Hardware: x86-64 (AMD64)
                OS: All
            Status: UNCONFIRMED
          Severity: normal
          Priority: medium
         Component: Installation
          Assignee: libreoffice-bugs at lists.freedesktop.org
          Reporter: brentboyer at gmail.com

Description:
My home workstation is a Dell Precision T1700 running fully patched Windows 7
64 bit.

I just downloaded the latest installer for LibreOffice for Windows 64 bit,
which is the file LibreOffice_6.1.0_Win_x64.msi.

The first 2 times that I tried to run it, it seemed to almost complete but then
it crashed at the end.

I used all default options, customizing nothing, both times.

The error dialog box had a details button that I clicked on, which gave this
information:

        Problem signature:
          Problem Event Name:   APPCRASH
          Application Name:     msiexec.exe
          Application Version:  5.0.7601.24195
          Application Timestamp:        5b33ab63
          Fault Module Name:    msvcrt.dll
          Fault Module Version: 7.0.7601.17744
          Fault Module Timestamp:       4eeb033f
          Exception Code:       c0000005
          Exception Offset:     00000000000011be
          OS Version:   6.1.7601.2.1.0.256.48
          Locale ID:    1033
          Additional Information 1:     1d02
          Additional Information 2:     1d021a3071c4ee9c328df5136bcd4ef7
          Additional Information 3:     971c
          Additional Information 4:     971c55d728cf03714dd8cda8269a092e

        Read our privacy statement online:
          http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

        If the online privacy statement is not available, please read our
privacy statement offline:
          C:\Windows\system32\en-US\erofflps.txt

I did a web search, and found nothing related to the precise details above.

But I did find this link

https://ask.libreoffice.org/en/question/146600/libreoffice-6-installation-error/
where brownbear1947 suggests this Tom's Hardware link
        http://www.tomshardware.com/forum/1145-73-internal-error-2503-2502
In that thread, NanaYawIke's reply (which is second to the last one) gives a
technique for executing arbitrary files (like .msi ones like here) with admin
privilege.

I tried that, and lo and behold, the installation worked!

But I do not think that I should need to do this.  I have never in the past had
to use admin privilege to install LibreOffice.

What changed with this version?

Also, it would be better if the installer could detect if there will be a
privilege issue, and give much clearer of an error message instead of the above
very obscure one.

Steps to Reproduce:
1. try to install 6.1.0.3 on a Windows 7 machine like mine
2.
3.

Actual Results:
The installer crashed.

Expected Results:
The installer should work.

Reproducible: Always

User Profile Reset: No

Additional Info:
I did change my antivirus programs since the last time I installed LibreOffice.

I used to use AVG paid for version.  I got tired of AVG's deteriorating
product, and switched to Microsoft's Security Essentials for Windows 7 along
with Malwarebytes paid for version.

My web search found that some installation crashes are related to antivirus
issues:

https://ask.libreoffice.org/en/question/136352/error-attempting-to-install-libreoffice-542/

I am not sure, however, if this is relevant in my case.

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