[Libreoffice-bugs] [Bug 121749] problem downloading beta file

Thu Dec 20 06:02:41 UTC 2018

https://bugs.documentfoundation.org/show_bug.cgi?id=121749

Mike Kaganski <mikekaganski at hotmail.com> changed:

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--- Comment #7 from Mike Kaganski <mikekaganski at hotmail.com> ---
(In reply to moisele from comment #6)

Hi! I understand that you have some unpleasant experience with this issue; but
may I ask you a favor: since you have a reliably reproducible behavior here,
you could help us to nail down at least this specific case of the problem.

At [1], there is an information about the package you have downloaded and tried
to install a number of times. I suppose that, since the same package was
downloaded and installed successfully a big number of times by others, and
since there's no other mirror for the package offered from [1], the package
itself is OK. So the problem must be somewhere on the transfer or on your side,
and finding it could help others to avoid it in the future - thus your help
would be very valuable. Thanks!

Could you please:

1. Check that the downloaded package has the same hash (SHA256/SHA1/MD5) as
mentioned on the page [1]? Multiple tools can do that; e.g., 7-zip has this
function included (at least, recent versions). This step helps to rule out a
possibility of in-transfer corruption; this problem is actually unlikely, since
if it were that, it wouldn't go as far as to checking the embedded .cab - it
would say that MSI itself is corrupt instead.

2. If you are running any antivirus software (like Windows Defender, or
Kaspersky/Norton/Avast/etc products), check if disabling the software for the
time of installation solves the problem. This could help to exclude the
possibility of the AV interfering with the process.

3. Check if any suspicious Windows logs are recorded at the time of the
installation. Please check Computer Management applet (accessible by
right-clicking "My Computer" in Windows Explorer) -> Events, both Computer and
Application logs (and possibly others as well), for the time frame of the
installation attempt.

4. Check if other LibreOffice packages install OK. Recently, LibreOffice 6.1.4
release was announced [2]; could you please try downloading [3]installing that
to check if the same problem happens with that or not. Also, to check a
different package of a comparable size, you could also test if installing an
Apache OpenOffice [4] succeeds or not. This step tries to check somehow if this
is a generic problem related to e.g. memory corruption on your system or
somesuch (of course, this test is not definitive, and may point to a different
cause, or may pass and still conceal an existing such problem).

5. Ideally, a hardware test.

Thanks for doing any set of the above list and coming back with results. Doing
that could be of help to people suffering from a similar problem, as in bug
79091.

[1]
http://downloadarchive.documentfoundation.org/libreoffice/old/6.2.0.0.beta1/win/x86_64/LibreOfficeDev_6.2.0.0.beta1_Win_x64.msi.mirrorlist
[2]
https://blog.documentfoundation.org/blog/2018/12/18/libreoffice-6-1-4-announced/
[3] https://www.libreoffice.org/download/download/
[4] http://www.openoffice.org/download/index.html

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