[Libreoffice-bugs] [Bug 117973] LO crashed when starting up to open a file (ig75icd64.dll)

[bugzilla-daemon at bugs.documentfoundation.org]

https://bugs.documentfoundation.org/show_bug.cgi?id=117973

--- Comment #11 from Julien Nabet <serval2412 at yahoo.fr> ---
Thank you for your feedback Martin.

The corruption can also be due to a LO coding problem in a former version.
Indeed, fixing a LO bug (or whatever the software) can't fix automatically the
files corrupted with the buggy version.

Since you seem not having installer 3th party extension, it may due to a bug in
a former LO version.
Now, as you indicate, only time will tell if renaming profile directory
sufficient or not. Perhaps the bug is still there after all.


If you still reproduce the crash, these elements can obviously help:
- a link to the crashreport (as you already done but this time we'll be sure it
won't be related to the profile)
- a minimum step by step process to reproduce this. Perhaps it'll need a
specific xls file. In this case, take a look to
https://wiki.documentfoundation.org/QA/Bugzilla/Sanitizing_Files_Before_Submission
- attach <user profile>/cache/opengl_device.log (as indicated in
https://wiki.documentfoundation.org/QA/FirstSteps) since your first crashreport
showed OpenGl part

BTW, have in mind that if you use LO 64 bits, you need Java 64 bits.
If you use LO 32bits, you need Java 32 bits.

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