[Libreoffice-bugs] [Bug 119823] New: LibreOffice crashes when I just open it, I get a Libreoffice "your system has crashed" message, click it away and its done.

bugzilla-daemon at bugs.documentfoundation.org bugzilla-daemon at bugs.documentfoundation.org
Wed Sep 12 14:25:31 UTC 2018


https://bugs.documentfoundation.org/show_bug.cgi?id=119823

            Bug ID: 119823
           Summary: LibreOffice crashes when I just open it, I get a
                    Libreoffice "your system has crashed" message, click
                    it away and its done.
           Product: LibreOffice
           Version: 6.1.0.3 release
          Hardware: All
                OS: Windows (All)
            Status: UNCONFIRMED
          Severity: normal
          Priority: medium
         Component: Base
          Assignee: libreoffice-bugs at lists.freedesktop.org
          Reporter: jasper.lankhorst at gmail.com

Description:
This is more like a minor inconvenience, but it happens everytime I start up
the program; "Unfortunately Libreoffice has crashed" (the standard error
message) I keep seeing this message everytime I start the program, even though
the program does not visible show it crashed,

Reproduce: 1. Have this pc running windows. 2. When I shutdown the program
myself, and open it again the message comes, 3. I click the message away and
the program works as normal. This happens on all of the products of the
libreoffice suite.

I use the latest version of libreoffice (6.1.0.3) When I click the update
button it does not show any updates.

Things I tried: - Reboot in Safe mode. - All the options in the screen of safe
mode: - Delete user Profile - Extensions - Configure - Restore from backup -
Uninstall / reinstall libreoffice.

So I turn to this board for more information for either a fix, hotfix or update
=). Or some smart thing I hope to have over looked.

My profile generated to be examined: http://dev.jasperlankhorst.nl/libreof...

Edit: I see there is 6.1.0.3 but my libreoffice update did not show this.
testing to see if this resolves it. Updating to 6.1.03 does not resolve this
issue.

Platform: Windows 64bits

Crash Report: The crash report was successfully uploaded. You can soon find the
report at:
crashreport.libreoffice.org/stats/crash_details/0efb669d-843f-4e7e-8e0b-d8dfe531ecdd

Eventually it comes down to some file not having writing acces?

"ig9icd64.dll" "EXCEPTION_ACCESS_VIOLATION_WRITE" How can this be resolved?

Steps to Reproduce:
1.have the Intel Driver, and this pc.
2.Open Libreoffice.
3. See the screen saying "Libreoffice has crashed"
4. close application.
5. open it again
6 see step 3.
7. click it away and use libreoffice as normal.

Actual Results:
a screen saying "Libreoffice has crashed" On Calc and on Texteditor

Expected Results:
No screen saying it has crashed, I just exited it normally.


Reproducible: Always


User Profile Reset: Yes



Additional Info:
I opened this bugreport because of this question:

https://ask.libreoffice.org/en/question/165347/libreoffice-6103-keeps-saying-it-has-crashed/?answer=165511#post-id-165511

Version: 6.1.0.3 (x64)
Build ID: efb621ed25068d70781dc026f7e9c5187a4decd1
CPU threads: 8; OS: Windows 10.0; UI render: default; 
Locale: en-US (en_NL); Calc: CL

See Log:
https://gerrit.libreoffice.org/gitweb?p=core.git&a=log&h=efb621ed25068d70781dc026f7e9c5187a4decd1

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