[Libreoffice-bugs] [Bug 124864] New: LibreOffice hangs when trying to create a new Writer or Impress document

[bugzilla-daemon at bugs.documentfoundation.org]

https://bugs.documentfoundation.org/show_bug.cgi?id=124864

            Bug ID: 124864
           Summary: LibreOffice hangs when trying to create a new Writer
                    or Impress document
           Product: LibreOffice
           Version: 6.2.2.2 release
          Hardware: x86-64 (AMD64)
                OS: Linux (All)
            Status: UNCONFIRMED
          Severity: normal
          Priority: medium
         Component: UI
          Assignee: libreoffice-bugs at lists.freedesktop.org
          Reporter: remygauthier at yahoo.com

Created attachment 150899
  --> https://bugs.documentfoundation.org/attachment.cgi?id=150899&action=edit
Please refer to the bug descripion

This problem started with 6.2.2 and is also present in 6.2.3. It is not present
in 6.2.1.

When the user attempts to create a new Writer or Impress document using "Create
document" or File -> New from an open document menu, LO hangs. Looking at the
soffice.bin process via top, soffice.bin consumes almost 100% of a CPU and the
memory assigned to the process increases. The only way to exit is to kill the
soffice.bin process. This occurs with an existing profile, a new profile
(deletion of the existing one), or in safe mode.

To reproduce:

1) Install LO 6.2.2 or 6.2.3. I have installed the following, using the "dnf
install *" command while in the RPMS folder of the packages, in this order:

LibreOffice_6.2.3_Linux_x86-64_rpm.tar.gz
LibreOffice_6.2.3_Linux_x86-64_rpm_langpack_fr.tar.gz
LibreOffice_6.2.3_Linux_x86-64_rpm_helppack_fr.tar.gz
LibreOffice_6.2.3_Linux_x86-64_rpm_helppack_en-US.tar.gz

The installation was also re-done after deleting the whole installation. These
packages were downloaded from the LO site.

2) Launch LO.
3) In the interface, press the Create Writer Document or the Create Impress
Presentation
4) LO hangs

This can also be done using:

1) Launch LO
2) In the interface, press the Create Calc Spreadsheet
3) In Calc, File -> New -> Text Document

Or using:

1) Launch LO
2) In the interface, press the Templates button, or
2a) In the interface, press the little triangle next to open the list of
templates and select any entry

The attachment contains:

- The About information of the LO installation
- The OS information of the computer (uname)
- Various captures over a 5 minute period of the output of the top command
after  performing one of the steps above
- Output of the gdb "bt" command after attaching to a "hung" LO process

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