[Libreoffice-bugs] [Bug 123012] New: Upgrade can fail with running LO processes

[bugzilla-daemon at bugs.documentfoundation.org]

https://bugs.documentfoundation.org/show_bug.cgi?id=123012

            Bug ID: 123012
           Summary: Upgrade can fail with running LO processes
           Product: LibreOffice
           Version: 6.3.0.0.alpha0+ Master
          Hardware: All
                OS: All
            Status: UNCONFIRMED
          Severity: normal
          Priority: medium
         Component: Installation
          Assignee: libreoffice-bugs at lists.freedesktop.org
          Reporter: kelemeng at ubuntu.com

Created attachment 148704
  --> https://bugs.documentfoundation.org/attachment.cgi?id=148704&action=edit
Upgrade of types.rdb failed

These are two somewhat rare situations that randomly plague our user base.

* When we centrally trigger the upgrade process on Windows 7 via SCCM, and
users are running LO at the same time, the upgrade sometimes - but not always;
we are yet unsure exactly how to trigger this behavior - fails and leaves an
inoperable installation behind.

The error message is on the types-rdb-54.png picture, sent by one of our users.
Some .rdb files fail to correctly upgrade and then LO no longer starts, only a
reinstall helps.

* Another issue is on the second picture (LO5-6.PNG), taken while testing a 5.4
-> 6.0 upgrade in the test environment while LO was running. Because the
default install directory changed to be versionless, the upgrade run smoothly,
but left the running process with removed libraries to a swift crash. This can
be called sort of a bad user experience.


We think these two issues have a common root, that is the lack of proper
detection of a running instance and subsequently marking every new file - not
only a select few (shown on LO607-install.PNG) - for delayed installation.

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