[Libreoffice-bugs] [Bug 123040] New: LibreOffice 6.1.4.2 (Mac) Crashes on opening document

bugzilla-daemon at bugs.documentfoundation.org bugzilla-daemon at bugs.documentfoundation.org
Tue Jan 29 17:29:59 UTC 2019


https://bugs.documentfoundation.org/show_bug.cgi?id=123040

            Bug ID: 123040
           Summary: LibreOffice 6.1.4.2 (Mac) Crashes on opening document
           Product: LibreOffice
           Version: 6.1.4.2 release
          Hardware: x86-64 (AMD64)
                OS: Mac OS X (All)
            Status: UNCONFIRMED
          Severity: normal
          Priority: medium
         Component: LibreOffice
          Assignee: libreoffice-bugs at lists.freedesktop.org
          Reporter: wa4otj at yahoo.com

Description:
Suddenly, LibreOffice began crashing when I open my manuscript. I upgraded to
the latest 6.1.4.2 and it also crashes.

OpenOffice does not crash, opens it fine.

If I allow LibreOffice to perform recovery, it seems to recover, but crashes as
soon as it opens to display the document. There is a very brief moment when it
first opens when I can edit the document before it displays the spinning beach
ball, but within one or two seconds the ball appears and the Mac says the
application is not responding.
MacOS 10.13.6 High Sierra, MacBook Pro 15 inch 2016

Steps to Reproduce:
1. Open the document
2. No other action is needed. It crashes within seconds of the screen appears.
3.

Actual Results:
The spinning beach ball appears within a couple of seconds. The application is
dead, unresponsive, and must be forced to quit. I allowed it to wait some 15
minutes in hopes it might recover, but it does not.

OpenOffice opens the document fine, and for the moment I am switching to OO.

Opens successfully on Windows with version 5.4.3.2, allows edits, then saves
and exits without a problem.

Upgraded to Windows version 6.1.4.2 to match Mac version.
Opens successfully on Windows with version 6.1.4.2, was able to edit, but on
save and quit, LibreOffice became unresponsive and the Windows dialog
"LibreOffice is not responding" appeared for about 30 seconds or more. But then
the dialog closed and LibreOffice finished quitting without problems. So while
it seems to have some difficulty, does not crash unrecoverably.

Indications are that this may be a Mac-specific issue, but the temporary
freeze-up on Windows, which did not happen on the older version, is troubling.


Expected Results:
This is something the developers should be interested in chasing.

I will happily provide the troublesome document to a developer interested in
looking at it. (please, treat as if under NDA), but as it is 170+ MB, I will
have to provide via Dropbox or direct SCP transfer. Email wa4otj at yahoo.com for
additional information.


Reproducible: Always


User Profile Reset: Yes


OpenGL enabled: Yes

Additional Info:
Restarted in safe mode and opened the same document. It immediately crashed.
Restarted in safe mode, disabled OpenGL, opened document. It immediately
crashed.
Restarted in safe mode, disabled extensions, opened document. It immediately
crashed.

Version: 6.1.4.2
Build ID: 9d0f32d1f0b509096fd65e0d4bec26ddd1938fd3
CPU threads: 8; OS: Mac OS X 10.13.6; UI render: default; 
Locale: en-US (en_US.UTF-8); Calc: group threaded

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