[Libreoffice-bugs] [Bug 127894] New: Continuous crash on macOS 10.12.6

[bugzilla-daemon at bugs.documentfoundation.org]

https://bugs.documentfoundation.org/show_bug.cgi?id=127894

            Bug ID: 127894
           Summary: Continuous crash on macOS 10.12.6
           Product: LibreOffice
           Version: 6.1.0.1 rc
          Hardware: x86-64 (AMD64)
                OS: Mac OS X (All)
            Status: UNCONFIRMED
          Severity: normal
          Priority: medium
         Component: LibreOffice
          Assignee: libreoffice-bugs at lists.freedesktop.org
          Reporter: tiago.montes at gmail.com

Description:
System
------
MacBook Pro 2015 with retina display running macOS Sierra 10.12.6


Summary
-------
Launching LibreOffice causes it to "crash" displaying a dialog with the message
"Due to an unexpected error, LibreOffice crashed. All files (...)" and a single
[OK] button.
Clicking the button and recovering the open files (if any) relaunches leading
to a subsequent "crash".

Applies to both "latest" available versions as of today: 6.3.2.2 and 6.2.7.1.


Details
-------
- LibreOffice self-crashes and no interaction is needed.
- I recorded my screen and observed that from the main window being displayed
until the "crash" it consistently took a little over 35 seconds. Interestingly
the "splash screen" is shown/hidden-away in a split-second (mush less than half
a second).
- Things I tried:
  - Deleting the profile at ~/Library/Application Support/LibreOffice.
  - Creating a new user and using that account.
  - Running LibreOffice with a user with administrative privileges.
  - (Re)Starting in safe mode.
  - Rebooting the system.
  - Confirmed "use OpenCL" was disabled in the preferences.
- It consistently fails the same way regardless of any "cleanup" attempts I
did.
- I checked all user and system level logs for any hints and found nothing.


With no knowledge of any kind of diagnostic procedure, I explored older
versions:
- 6.0.0.1 seems to work ok.
- 6.1.0.1 seems to fail in the same way.
- 6.0.7.3 seems to work ok.

I reviewed the release notes for 6.1 here
(https://wiki.documentfoundation.org/ReleaseNotes/6.1) and found a link to this
article
(https://www.collaboraoffice.com/community-news/recent-mac-specific-fixes-in-libreoffice/)
but I have no way of telling how such changes could result in this very odd
behaviour: auto-crashing consistently 35 seconds after displaying the main
window... :(


Lastly
------
This is a **very** odd behaviour and I can't recall any recent changes I might
have applied to the system -- and I am very conservative in such procedures as
you can imagine by the >2 years old OS version -- but there might be something.

Any assistance you can provide in diagnosing this will be very much
appreciated: count on my cooperation.

PS: Thanks a lot for LO! It is an amazing endeavor! :)

Steps to Reproduce:
1. Launch LibreOffice.
2. Wait for the main window to be displayed.
3. Wait 35 seconds.

Actual Results:
The main window disappears and a new smaller dialog window is displayed with
the message "Due to an unexpected error, LibreOffice crashed. All files (...)"
and a single [Ok] button.

Expected Results:
The main window should not disappear, allowing me to continue any task I was on
to. :)


Reproducible: Always


User Profile Reset: Yes



Additional Info:

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