[Libreoffice-bugs] [Bug 139035] New: Windows crashed after installing LibreOffice_7.0.3_Win_x64.msi

[bugzilla-daemon at bugs.documentfoundation.org]

https://bugs.documentfoundation.org/show_bug.cgi?id=139035

            Bug ID: 139035
           Summary: Windows crashed after installing
                    LibreOffice_7.0.3_Win_x64.msi
           Product: LibreOffice
           Version: 7.0.3.1 release
          Hardware: x86-64 (AMD64)
                OS: Windows (All)
            Status: UNCONFIRMED
          Severity: normal
          Priority: medium
         Component: LibreOffice
          Assignee: libreoffice-bugs at lists.freedesktop.org
          Reporter: mdgibbs at tiscali.co.uk

Description:
I successfully installed 7.0.3 on my laptop the installation did NOT require a
reboot of Windows.
Laptop details:
  Edition: Windows 10 Pro
  Version: 1909
  OS Build: 18363.1256
  Processor:Intel(R) Pentium(R) CPU4415U @2.30GHz
  RAM: 4GB (£.89GB available)
The laptop was purchased with the OS pre-installed.

I installed 7.0.3 on my tower PC and the installation said (on 2 occasions)
that a reboot would be required. After the installation was complete the
LibreOffice installer suggested rebooting so I did. All appeared fine until I
started LibreOffice. When the startup logo should have appeared all that I
could see was the dark line, the shadow. Then the whole screen went black (not
a BSOD) and the PC restarted. After the PC had restarted I tried to run
LibreOffice once more with the same result: all I could see was the dark line,
the shadow. Then the whole screen went black and the PC restarted. I then
downloaded the LibreOffice_7.0.3_Win_x64.msi file again (in case the first
download was corrupted) and tried reinstalling but it said that a reboot would
be required so I aborted the second installation attempt in case it permanently
affected Windows.
I uninstalled 7.0.3 (this took a surprisingly long time: about 10 minutes) and
reinstalled 6.4.7.2. This installed cleanly and runs perfectly.
PC details:
  Edition: Windows 10 Pro
  Version: 2004
  OS Build: 19041.685
  Experience: Windows Feature Experience Pack 120.2212.551.0
  Processor: AMD A10-7850K Radeon R7.12 Compute cores 4C 8G 3.70GHz
  RAM: 8GB (6.94 GB available)
The PC is older than the laptop and had Windows 7 on it for which I got the
free upgrade to Windows 10 Pro. 

I hope that this helps,
Mike.

Steps to Reproduce:
1. Install 7.0.3
2. Reboot
3. Windows crashes

See a more complete description in the "Description" panel above

Actual Results:
Windows crashes

Expected Results:
Windows not crashing


Reproducible: Always


User Profile Reset: No



Additional Info:
Well, not crash my PC !!

I cannot copy the information from menu Help-About as LibreOffice crashed the
PC before the startup logo appeared.

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