[Libreoffice-bugs] [Bug 130097] New: Update for hp printer assistant software

[bugzilla-daemon at bugs.documentfoundation.org]

https://bugs.documentfoundation.org/show_bug.cgi?id=130097

            Bug ID: 130097
           Summary: Update for hp printer assistant software
           Product: Impress Remote
           Version: 1.0.1
          Hardware: All
                OS: All
            Status: UNCONFIRMED
          Severity: normal
          Priority: medium
         Component: General
          Assignee: libreoffice-bugs at lists.freedesktop.org
          Reporter: alingirl0343 at gmail.com

Description:
WebSite: https://hp-support-assistant.us

HP Printer Assistant is printing software that helps you to set up the Printer,
monitor ink levels, order supplies automatically, scan documents, and do a lot
of different printing related jobs. In short, it manages your Printer, eases up
your work, and keeps your Printer run like new forever. To get it, you don't
need to put any extra effort as the software gets installed automatically with
your HP printer drivers.

To check and open the software on your computer system, double-click the
printer icon on the desktop, click the search icon, and then enter your
specific printer name or model number. From the search results, click your
specific HP printer, and this will open the Printer Assistant. In case, if you
don't find it there, then make sure that you have downloaded full-featured
drivers.

follow the below-given instructions to start downloading and installing the HP
printer drivers:

Switch on your Printer and pc system
Go to HP Customer Support- Software and Driver Downloads section
Now, you will see a page saying "Let's identify your product to get started."
Select Printer and enter your specific HP printer model number
Hit the submit button
HP website will automatically detect your default operating system. If it
doesn't or selects the incorrect OS version, click the Change button, choose
the operating system, and then hit the Change button.
Hit the Download button available under Driver section
This will start the installation process. Choose Typical or Recommended to
decide the type of installation.
Wait until the method finishes!
In case, if you have already been the usage of the HP Printer Assistant
software, however, unable open it after upgrading the Windows operating system,
then try out the following fixes:

If you see "Connect a new printer rather than the HP Printer Assistant
After upgrading Windows to a higher version, if you are asked to connect a new
printer. To fix this out, set up the printer connection again. For this,
reconnect the Printer, uninstall any HP printer assistant software, and then
reinstall the printer drivers by following the aforementioned download and
installation instructions. Now, restart your computer system and then try to
access this printer management software.

If you see "Select a printer window display rather than the HP Printer
Assistant."
To fix this issue, remove the Printer from the list of connected devices. Now,
connect the Printer in the HP Printer Assistant and make it default Printer.
Now, restart both the computer system and the Printer to check whether the
problem has been resolved or not.
For further information about the HP Printer Assistant, its working, features,
and more, contact the HP Support team. A certified and experienced technician
will provide you immediate assistance.


Steps to Reproduce:
1.hpassistant
2.
3.

Actual Results:
hp assistant

Expected Results:
hp assistant


Reproducible: Always


User Profile Reset: Yes


OpenGL enabled: Yes

Additional Info:

-- 
You are receiving this mail because:
You are the assignee for the bug.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://lists.freedesktop.org/archives/libreoffice-bugs/attachments/20200120/9ccfc71a/attachment.htm>