[Libreoffice-bugs] [Bug 137702] New: 6.4.7 Install fail on Windows 8.1, Bad Recovery

[bugzilla-daemon at bugs.documentfoundation.org]

https://bugs.documentfoundation.org/show_bug.cgi?id=137702

            Bug ID: 137702
           Summary: 6.4.7 Install fail on Windows 8.1, Bad Recovery
           Product: LibreOffice
           Version: 6.4.7.2 release
          Hardware: All
                OS: All
            Status: UNCONFIRMED
          Severity: normal
          Priority: medium
         Component: Installation
          Assignee: libreoffice-bugs at lists.freedesktop.org
          Reporter: srbrodders at yahoo.co.uk

Description:
An attempt was made to upgrade 32bit LO 6.4.5 to 6.4.7, using the GB language
version. LibreOffice_6.4.7_Win_x86.msi and
LibreOffice_6.4.7_Win_x86_helppack_en-GB.msi where DL'd, open instances of LO
6.4.5 closed and the installer main package run.

This is a 16GB Win8.1 64bit box; using 32bit for years as other tools need
Java32bit and the chain must be 32bits all the way.

Install ran to the point that the message "Installing KB2999226" came up,
replaced by "Copying new files" then the message "Error 1310: Error writing to
file: C:\WINDOWS\Fonts\LiberationSans-Regular.tff. Verify that you have access
to that directory."

No useful option exists: go in a circle or Abort. Abort proceeds and says
nothing has been changed.

** Yet the prior install of 6.4.5 is now broken ** .odt files not recognised,
Windows cannot see soffice.exe. There is a program_old0 file in C:\Program
Files (x86)\LibreOffice\ but using the soffice.exe in there fails to run.

An attempt to install 6.4.5_Win_x86.msi succeeds, but there is damage and some
user data is lost (e.g. list of past programs). LO 6.4.5 started in a safe
recovery mode; I let that operate and restart.

Thus, a list of problems:
a) 6.4.7 fails to install whereas 6.4.5 will install,
b) the notice that "no changes have been made" is <cough> wrong; the install
attempt borked the system and did not recover the saved program_old0 directory
- it lies
c)... why is there an attempt to over-write files in the Windows directory
anyhow? Earlier installs placed files in there (6.4.5 Writer can use the
Liberation Sans font; just tried it) and did not suffer the permissions
problem. ALSO: Hows about checking that a file does not exist before
over-writing? This is likely a redundant job; does 6.4.5 do this??

Is this some sort of KB2999266 fail? Yet 6.4.5 also installs this.

NOT attempting any more installs on this PC (a work machine) as now have a
working system.





Steps to Reproduce:
1. Install 6.4.7
2. BANG permissions error, go straight to jail do not pass Go
3. rollback fails; system has lost prior working 6.4.5, which does reinstall
OK.

Actual Results:
sadness and a broken box

Expected Results:
happyness!


Reproducible: Always


User Profile Reset: No



Additional Info:
So what happens if I go in and change the Fonts directory permissions? Well,
Windows refuses this (user cannot play in C:\Windows directly).

Do not want to force Administrator as that may have side-effects elsewhere.

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