[Libreoffice-bugs] [Bug 137872] Extension Manager attempting to add extensions based on a uno_packages\cache path that no longer exists

[bugzilla-daemon at bugs.documentfoundation.org]

https://bugs.documentfoundation.org/show_bug.cgi?id=137872

Telesto <telesto at surfxs.nl> changed:

           What    |Removed                     |Added
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                 CC|                            |heiko.tietze at documentfounda
                   |                            |tion.org

--- Comment #9 from Telesto <telesto at surfxs.nl> ---
(In reply to mwtjunkmail from comment #8)
> (In reply to mwtjunkmail from comment #7)
> > Same way I always have, I download the extension and then go to the
> > Extension Manager and hit Add.
> 
> I completely uninstalled every version of LO from my system. 
> The profile survives despite a full de-installation?
> 
> Resetting the profile worked. 
> 
> 1. The error message should include a prompt or suggestion to reset the user
> profile to help the user determine a solution rather than just display the
> error.
> It's also a drastic step, since now templates have to be reimported, etc.
> 
> 2. Can the program be tweaked in such a way that it doesn't wind up needing
> such resets? I used Microsoft Office for 30 years, never had to do anything
> of the kind.

Putting a dialog suggesting 'profile reset' bit of tricky. Have done plenty of
resets with Master builds (and even regular builds) because of various odd
behavior. So they general rule = if things starting to be odd this or a buggy
behaviour or profile corruption. Or a bug causing a profile corruption [not
seen that often, luckily ]

Something else is about which steps should be given while restoring. Or how
they 'restore' should be approached.

Deleting they XCU only - instead of the whole profile folder - mostly works
(which probably saves time). However full profile reset is 'more safe' but all
or nothing. 

I assume which recovery options should be present (and how they are presented)
should be handled in bug 120269.

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