[Libreoffice-bugs] [Bug 136683] LibreOffice crashes Windows to bluescreen on startup

bugzilla-daemon at bugs.documentfoundation.org bugzilla-daemon at bugs.documentfoundation.org
Sat Sep 12 12:48:24 UTC 2020


https://bugs.documentfoundation.org/show_bug.cgi?id=136683

--- Comment #4 from BDF <bugs_documentfoundation_org.5.kuru at xoxy.net> ---
@ Julien Nabet:
What I tested:
 - Open regular LibreOffice with Windows 7 in safe mode (it worked)
 - Open safe mode LibreOffice with Windows 7 in regular mode (it worked)
   > I guess that safe mode in LibreOffice does the same thing as regular
LibreOffice with Windows 7 in safe mode
   > When I opened LibreOffice in safe mode and use the pop-up window to switch
to regular mode I get the BSOD again
 - Reset User profile (did not help)
 - Look at OpenGL rendering mode (I added the system stats at the bottom, by
the text of the wiki "UI render: default" should not make any problems)

@ Telesto:
*educating myself about skia*

How (and where) would I force the Skia Software rendering?
By looking at the 'About LibreOffice'-image on
https://www.collaboraoffice.com/success-story/implementing-vulkan-capable-libreoffice-user-interface-using-the-skia-library/
I would say it is disabled on my machine, isn't it?

I tried to turn off hardware acceleration in the pop-up menu at the start of
safe-mode before I switched to the regular LibreOffice. The result was the
usual BSOD.

- - - - - - - - - - - - - - - - - - - - - - - - -

o) LibreOffice Info:

Version: 7.0.1.2 (x64)
Build ID: 7cbcfc562f6eb6708b5ff7d7397325de9e764452
CPU threads: 4; OS: Windows 6.1 Service Pack 1 Build 7601; UI render: default;
VCL: win
Locale: de-AT (de_AT); UI: de-DE
Calc: threaded

o) System Info:
The crashing system is an older MSI GX60 laptop.
It includes an AMD A10-4600M APU. This APU has an AMD Radeon HD 7660G IGP.
The system also has a dedicated GPU: AMD Radeon HD 7970M
The driver is the ATI/AMD Catalys 15.201.1151.1010 (which is the latest driver
that still works on my system).

I used Linux on this machine at some point (like 6 years ago), but for a very
long time I had problems with this IGP+dedicated GPU setup. Maybe this is the
same thing here as well.

+   +   +   +   +   +   +   +   +   +   +   +   +   +   +

o) LibreOffice info of a second machine:

I updated a second machine to LibreOffice 7.0

Version: 7.0.0.3 (x64)
Build ID: 8061b3e9204bef6b321a21033174034a5e2ea88e
CPU-Threads: 6; BS: Windows 6.1 Service Pack 1 Build 7601; UI-Render:
Skia/Raster; VCL: win
Locale: de-AT (de_AT); UI: de-DE
Calc: CL

On this machine I NEVER had any crash related to LibreOffice.

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