[Libreoffice-bugs] [Bug 140064] New: Failing installation: "Error 1316 - specified account already exist"

bugzilla-daemon at bugs.documentfoundation.org bugzilla-daemon at bugs.documentfoundation.org
Mon Feb 1 15:20:51 UTC 2021


https://bugs.documentfoundation.org/show_bug.cgi?id=140064

            Bug ID: 140064
           Summary: Failing installation: "Error 1316 - specified account
                    already exist"
           Product: LibreOffice
           Version: 7.0.4.2 release
          Hardware: x86-64 (AMD64)
                OS: Windows (All)
            Status: UNCONFIRMED
          Severity: normal
          Priority: medium
         Component: Installation
          Assignee: libreoffice-bugs at lists.freedesktop.org
          Reporter: massimo.soricetti at gmail.com

Description:
I tried to install Libreoffice 7.0.4.2, but didn't work.
Nearing the end of installation, popups "error 1316 - account already exist"
and aborts.

Steps to Reproduce:
1. Launch LibreOffice install using the .MSI file downloaded from the site.
2. The installer warns there are services needing to be stopped and it can't do
it, so the machine will be restarted to complete install (warns twice). Click
OK both times.
3. Near the end, the error 1316 pops up. No choice but abort install & rewind
the system to previous state

Actual Results:
LibreOffice not installed on my system.

Expected Results:
I expected LibreOffice being installed on my system.
I could also expect that installer tells me which account it's trying to
use/test/whatever...


Reproducible: Always


User Profile Reset: No


OpenGL enabled: Yes

Additional Info:
Troubleshooting: I tried to uninstall LibreOffice 6 that was already installed
and working.
LibreOffice 6 uninstaller got me the same error. As of now, Libreoffice 6 is
missing but menu voices and desktop shortcuts are still here, dangling.
Libreoffice 6 executables are gone.

Windows version: Windows 10 1909, build 18363.592
CPU: AMD Ryzen 5 1600

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