[Libreoffice-bugs] [Bug 143599] New: Help Buttons for Save Remote Screens are confusing for non technical users

[bugzilla-daemon at bugs.documentfoundation.org]

https://bugs.documentfoundation.org/show_bug.cgi?id=143599

            Bug ID: 143599
           Summary: Help Buttons for Save Remote Screens are confusing for
                    non technical users
           Product: LibreOffice
           Version: 7.3.0.0 alpha0+ Master
          Hardware: All
                OS: Windows (All)
            Status: UNCONFIRMED
          Severity: normal
          Priority: medium
         Component: Calc
          Assignee: libreoffice-bugs at lists.freedesktop.org
          Reporter: that.man.colin at gmail.com

Description:
The Save remote function opens a panel "Remote Files" and the "HELP" button
links to a set of instructions.

A Remote file service is required to be set up

Following the help steps to create this service also leads to a "Remote Files"
panel

following the help steps for this screen provides an alternative help page

The 2nd and 3rd steps don't appear to exist in the Remote Files screen

The button's descriptor is a misnomer - perhaps it should be "No Help"

No offence, English Humour.

Steps to Reproduce:
On a fresh system that has never been attached to any external file server
Open or create a calc file
Select File>Save Remote
Observe that the Remote Files screen is devoid of any information
Click the [Help] button
On my system, a warning that built-in help is not available is correct
Click [Read Help Online] button which takes you here

https://help.libreoffice.org/7.3/en-GB/text/shared/guide/cmis-remote-files.html?System=WIN&DbPAR=CALC&HID=fps/ui/remotefilesdialog/help#bm_id3148069

Note that the 2nd and 3rd instructions do not correspond to any screen ever
encountered during this attempt - possibly because I never progressed past the
initial requirement for help.

The first link is to "setup a remote file connection" linking the user here

https://help.libreoffice.org/7.3/en-GB/text/shared/guide/cmis-remote-files-setup.html?&DbPAR=CALC&System=WIN

Following the first instruction to "clicking remote files button -which is
actually a network folder icon- at the start centre" and clicking the
subsequent[Help] button takes the user here

https://help.libreoffice.org/7.3/en-GB/text/shared/guide/cmis-remote-files.html?System=WIN&DbPAR=WRITER&HID=fps/ui/remotefilesdialog/dialog-action_area1#bm_id3148069

The net result of all that effort is to access another Remote Files setup
screen and seek help.





Actual Results:
Constantly cycling through unhelpful and potentially inaccurate help
definitions without ever producing anything. Whilst I never progressed past
seeking help and failing at the first step of each "Help" screen I was able to
attempt to assimilate the relevant help sections in their entirety. Without any
success units to refer to, I never really achieved anything more than
frustration.

Expected Results:
Provide clear concise help for users lacking in-depth technical expertise who
need to create a simple link to their online storage. Technical definitions of
the myriad data repositories should be reserved for the programmer's reference
manual or the Analyst's System specification


Reproducible: Always


User Profile Reset: No


OpenGL enabled: Yes

Additional Info:
Version: 7.3.0.0.alpha0+ (x64) / LibreOffice Community
Build ID: 67f2a99229101757af4f40118f4d3c83ba38648b
CPU threads: 4; OS: Windows 10.0 Build 19042; UI render: Skia/Raster; VCL: win
Locale: en-GB (en_GB); UI: en-GB
Calc: threaded

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