[Libreoffice-bugs] [Bug 142830] Split the current "Help" menu into three separate top-level menus (instead of one) to separate help content, bug-reporting content, and 'about' content.

[bugzilla-daemon at bugs.documentfoundation.org]

https://bugs.documentfoundation.org/show_bug.cgi?id=142830

--- Comment #18 from Max L. <mleonov at protonmail.ch> ---
(In reply to Heiko Tietze from comment #17)
> > (In reply to Mike Kaganski from comment #5)
> > ...I didn't know there was a link to bug reporting
> 
> Sounds rather as if you think the content of the help menu is inconsistent.
> Well, it is - and we have many bits in the main menu that might be better
> organized. The help menu collects all miscellaneous functions and neither
> renaming it to Misc nor having About, Bug reports, Updates exposed on the
> root level improves anything for the average user. Don't see Benjamin [1]
> searching for this functions or even being interested in it. And having
> these commands always present "in-your-face" on the root level would be
> rather annoying to him.
> 
> Keep also in mind that some functions, at least About, are sorted into a
> special menu on macOS.
> 
> [1]
> https://wiki.documentfoundation.org/Design/Guidelines/HIG_foundations#Persona

Inconsistency of menu contents is only a symptom - most top-level menu items
have many diverse functionalities grouped together and I did not raise any
suggestions to reorganize those.

The biggest problem with the current "Help" menu is that
1. it is not conducive to the user for actively reporting bugs (Bugs),
2. it is not conducive to the user for actively using the help features (Help),
3. it is not conducive for promoting LibreOffice (About Us, etc.).
The current "Help" obfuscates all of the above processes. (Effectively, this is
one level above hiding those menu items from the user completely.)
Most importantly, all three points above are important for driving LibreOffice
adoption in all use cases and expanding LibreOffice's user base.
Document Foundation is not Microsoft, but LibreOffice is a competitor of MS
Office. LibreOffice has lots of features and thus probability of bugs is much
higher due to more permutations of user steps.
If LibreOffice does not make its users actively use Help AND actively report
bugs, it won't succeed, because bugs will not be reported. It's enough for a
user to encounter just a few bugs and form an ingrained negative opinion of
LibreOffice that will stick as a bad reputation for very long.

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