[Libreoffice-bugs] [Bug 142831] Develop a new bug-reporting functionality and a new top-level "Bugs" menu item in the menu bar

[bugzilla-daemon at bugs.documentfoundation.org]

https://bugs.documentfoundation.org/show_bug.cgi?id=142831

--- Comment #8 from Max L. <mleonov at protonmail.ch> ---
(In reply to Heiko Tietze from comment #7)
> (In reply to Max L. from comment #0)
> > ...Help > Send Feedback > Create a bug report - this is too many layers of hiding bug reporting
> 
> Send Feedback is easy to find and to understand for users who don't know bug
> reporting.
:) Try it yourself and click it - Send Feedback looks ok in the menu, but once
you click it you end up on a web page with several diverse links, and two of
them, "Create a bug report" and "File an enhancement request", take the user to
the Bugzilla login page (What's that?), which is not an inviting place to
proceed with such labels as "Bugzilla – Log in to Bugzilla" and "Bugzilla needs
a legitimate login and password to continue".
The moment the user leaves that Bugzilla page, you've just lost a conversion,
and the bug is left unreported.

> Of course it's not if you look for a menu item "Report bugs"
> expecting a link to Bugzilla.
I'd say the opposite - I wrote down the tasks above with the express intention
of making it as simple as possible to report a bug without actually knowing how
to report a bug by a user who never reported a bug in their entire life. This
is the rationale for making the user fill the bug report in an internal UI as
opposed to Bugzilla. I argue that Bugzilla represents too many hurdles to
getting a bug reported by individuals who are neither paid nor enthusiastic to
do so.

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