[Libreoffice-bugs] [Bug 140983] New: Help takes 22 seconds to fully load the page on Chrome and Edge

[bugzilla-daemon at bugs.documentfoundation.org]

https://bugs.documentfoundation.org/show_bug.cgi?id=140983

            Bug ID: 140983
           Summary: Help takes 22 seconds to fully load the page on Chrome
                    and Edge
           Product: LibreOffice
           Version: 7.0.4.2 release
          Hardware: x86-64 (AMD64)
                OS: Windows (All)
            Status: UNCONFIRMED
          Severity: normal
          Priority: medium
         Component: Documentation
          Assignee: libreoffice-bugs at lists.freedesktop.org
          Reporter: bill.sparrow at uwclub.net
                CC: olivier.hallot at libreoffice.org

Description:
While working on a spreadsheet, for example, I press F1 or select Help /
LibreOffice Help. My default browser opens (Chrome in my case) and the right
half of the help page loads instantly. There is then a delay of 22 seconds,
with the progress indicator on the tab going round and round, before the topic
list on the left of the help page opens.

With the help page open, I can often recreate this delay by switching to
another module using the Module drop-down menu. This is step does not
consistently recreate the delay, however. Some modules never exhibit this
delay, while others (predominantly Calc, Writer and Chart) re-create the delay
maybe half of the occasions.

I can get this problem in the Chrome and Edge browsers but not in the Firefox
browser. So the bug is probably in the browser but only LibreOffice help seems
to trigger it.

Chrome Version 88.0.4324.190 (Official Build) (64-bit)
Edge Version 89.0.774.50 (Official build) (64-bit)
Firefox 85.0 (64-bit)

I am using the downloaded help.


Steps to Reproduce:
1. Open a document
2. Select Help | LibreOffice Help (With Chrome or Edge as the default browser)
3.

Actual Results:
There is then a delay of 22 seconds, with the progress indicator on the tab
going round and round, before the topic list on the left of the help page
opens.

Expected Results:
Help should open instantly, as it does with Firefox.


Reproducible: Always


User Profile Reset: No



Additional Info:
Version: 7.0.4.2 (x64)
Build ID: dcf040e67528d9187c66b2379df5ea4407429775
CPU threads: 16; OS: Windows 10.0 Build 19041; UI render: Skia/Raster; VCL: win
Locale: en-GB (en_GB); UI: en-GB
Calc: CL

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