[Libreoffice-bugs] [Bug 144902] New version of calc and impress can't run on windows 7 (since version 7.1.5)

[bugzilla-daemon at bugs.documentfoundation.org]

https://bugs.documentfoundation.org/show_bug.cgi?id=144902

--- Comment #3 from Mike Kaganski <mikekaganski at hotmail.com> ---
(In reply to ywupub from comment #2)
>   Fault Module Name:	ucrtbase.DLL
>   Fault Module Version:	10.0.10240.16390
>   Fault Module Timestamp:	55a5b718
>   Exception Code:	40000015
>   Exception Offset:	0000000000065a5f

The crash in in UCRT (a Windows component); looking for this exact crash
location does not give anything specific (it returns many hits [1], some of
them referring to problems with UCRT itself).

Please see if anything of the following helps:

1. Try to reinstall UCRT: download and install latest VS redist for x64 at
https://docs.microsoft.com/en-US/cpp/windows/latest-supported-vc-redist.
2. Check if you installed LibreOffice into a directory containing any
non-English letters, and if you did, try installing into all-English-letters
directory (I see one link from [1] to point to such a case, but actually I
doubt it's your case, given the "Locale ID: 1033" in your info).

If that doesn't help, please try to obtain a crash dump.
1. If after the crash, the nest start asks you to send a crash report to
LibreOffice project, please do, and post a link to the sent report here.
2. If it does not, please try to obtain a minidump using [2], or using ProcDump
utility from Microsoft [3], and send this dump file here.

These could possibly help us to see what is causing the crash on your system.
Thank you!

[1]
https://www.google.com/search?q=%22Fault+Module+Name%3A+ucrtbase.DLL%22+%22Fault+Module+Version%3A+10.0.10240.16390%22+%22Fault+Module+Timestamp%3A+55a5b718%22+%22Exception+Code%3A+40000015%22+%22Exception+Offset%3A+0000000000065a5f%22&newwindow=1&hl=en&sxsrf=AOaemvKJyen98VcjxhinelpT471UqTA1uA%3A1633335028352&ei=9LZaYeeAFe3jrgTY843QBQ&ved=0ahUKEwjnyqeRp7DzAhXtsYsKHdh5A1oQ4dUDCA4&uact=5&oq=%22Fault+Module+Name%3A+ucrtbase.DLL%22+%22Fault+Module+Version%3A+10.0.10240.16390%22+%22Fault+Module+Timestamp%3A+55a5b718%22+%22Exception+Code%3A+40000015%22+%22Exception+Offset%3A+0000000000065a5f%22
[2] https://wiki.documentfoundation.org/How_to_get_a_backtrace_with_WinDbg
[3] https://docs.microsoft.com/en-us/sysinternals/downloads/procdump

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