[Libreoffice-bugs] [Bug 144902] New version of calc and impress can't run on windows 7 (since version 7.1.5)

bugzilla-daemon at bugs.documentfoundation.org bugzilla-daemon at bugs.documentfoundation.org
Tue Oct 5 06:32:53 UTC 2021


https://bugs.documentfoundation.org/show_bug.cgi?id=144902

--- Comment #23 from Mike Kaganski <mikekaganski at hotmail.com> ---
(In reply to ywupub from comment #21)
> Is it possible that the files have been installed but can't be run? So I
> attached libreoffice dir tree to let you check if there are files missing or
> not-working?

Yes, everything looks OK in the tree. And yes, it looks that something prevents
python from running on your system.

May it be antivirus? Or some other security engine? I can't suggest you
something specific to try, just some general direction of investigation.

You might also try Process Monitor from Sysinternals to try to monitor
soffice.bin from the point before the crash until the crash, and check if
there's something suspicious in the output - failures to launch executables,
file not found (there will be lots of legitimate "file not found" cases...).

I can only tell that I have tested that failure to load "pythonloader" and
"uno" modules (in getLoaderModule [1] and importUnoModule ​[2]), as happens on
your system, does crash the program. I can't tell why it may happen, though.
Removing LibreOffice from Program Files, and user profile, removes every
setting specific to LibreOffice configuration on your system - so it is
something external. And you also have checked that the UCRT system library,
along with VC redist, are re-installed.

[1]
https://opengrok.libreoffice.org/xref/core/pyuno/source/loader/pyuno_loader.cxx?r=c099288c#84
[2]
https://opengrok.libreoffice.org/xref/core/pyuno/source/module/pyuno_runtime.cxx?r=05bc93db#17

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