[Libreoffice-bugs] [Bug 144434] New: LibreOffice 7.1.6.2 fails to start if Skia is enabled.
bugzilla-daemon at bugs.documentfoundation.org
bugzilla-daemon at bugs.documentfoundation.org
Fri Sep 10 19:46:33 UTC 2021
https://bugs.documentfoundation.org/show_bug.cgi?id=144434
Bug ID: 144434
Summary: LibreOffice 7.1.6.2 fails to start if Skia is enabled.
Product: LibreOffice
Version: 7.1.6.2 release
Hardware: x86-64 (AMD64)
OS: Windows (All)
Status: UNCONFIRMED
Severity: normal
Priority: medium
Component: LibreOffice
Assignee: libreoffice-bugs at lists.freedesktop.org
Reporter: jmah at aei.ca
Description:
When launching LibreOffice 7.1.6.2, Libreoffice does not start. There are
no active LibreOffice processes. See Windows event logs in the 'Other info'
section below.
This may be similar to Bug 144174, reported for LibreOffice 7.2.1.1.
Steps to Reproduce:
Scenario 1 :
1. Clean Install of LibreOffice 7.1.6.2.
2. Start LibreOffice.
Scenario 2 :
1. Clean install of LibreOffice 7.1.5.2.
2. Start LibreOffice.
Verify that the following option is checked (enabled) by default.
Tools/Options/LibreOffice/View/'Use Skia for all rendering'
3. Stop LibreOffice.
4. Update LibreOffice with 7.1.6.2.
5. Start LibreOffice.
Scenario 3 :
1. Clean install of LibreOffice 7.1.5.2.
2. Start LibreOffice.
Verify that the following option is checked (enabled) by default.
Tools/Options/LibreOffice/View/'Use Skia for all rendering'
3. Disable (uncheck) Skia in the following option.
Tools/Options/LibreOffice/View/'Use Skia for all rendering'
4. Stop LibreOffice.
5. Update LibreOffice with 7.1.6.2.
6. Start LibreOffice.
Verify that the following option is unchecked (disabled).
Tools/Options/LibreOffice/View/'Use Skia for all rendering'
Scenario 4 :
1. Continue from scenario 3.
2. Enable (check) Skia in the following option.
Tools/Options/LibreOffice/View/'Use Skia for all rendering'
3. Stop LibreOffice.
4. Start LibreOffice.
Note : Used a non-admin account in Windows 10.
Actual Results:
Scenario 1 ; LibreOffice 7.1.6.2 cannot start.
Scenario 2 : LibreOffice 7.1.6.2 cannot start.
Scenario 3 : LibreOffice 7.1.6.2 starts properly.
Scenario 4 : LibreOffice 7.1.6.2 cannot start.
Expected Results:
All scenarios : LibreOffice starts properly.
Reproducible: Always
User Profile Reset: Yes
OpenGL enabled: Yes
Additional Info:
PC Platform Info :
CPU: AMD Phenom II X6 1090T
Memory: 8 GB
GPU: AMD Radeon HD 5870, GPU-Z reports that OpenGL 4.5 is supported.
OS: Windows 10 Home x64 Build 19042.1165 (20H2)
Note that the PC hardware is over ten years old. But its performance
is still very good.
LibreOffice versions :
Version: 7.1.5.2 (x64) / LibreOffice Community
Build ID: 85f04e9f809797b8199d13c421bd8a2b025d52b5
CPU threads: 6; OS: Windows 10.0 Build 19042; UI render: Skia/Raster; VCL:
win
Locale: en-CA (en_CA); UI: en-US
Calc: CL
Version: 7.1.6.2 (x64) / LibreOffice Community
Build ID: 0e133318fcee89abacd6a7d077e292f1145735c3
CPU threads: 6; OS: Windows 10.0 Build 19042; UI render: default; VCL: win
Locale: en-CA (en_CA); UI: en-US
Calc: CL
Windows event logs when LibreOffice 7.1.6.2 cannot start.
--------------------------
Log Name: Application
Source: Application Error
Date: 2021-09-10 1:47:04 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: PC
Description:
Faulting application name: soffice.bin, version: 7.1.6.2, time stamp:
0x6135e2a5
Faulting module name: skialo.dll, version: 7.1.6.2, time stamp: 0x61353cf8
Exception code: 0xc000001d
Fault offset: 0x000000000052b9c0
Faulting process id: 0x159c
Faulting application start time: 0x01d7a66bdd9b3296
Faulting application path: C:\Program Files\LibreOffice\program\soffice.bin
Faulting module path: C:\Program Files\LibreOffice\program\skialo.dll
Report Id: 6bbfb3f0-c27b-49e5-b5ca-0193129599ee
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2021-09-10T17:47:04.8538015Z" />
<EventRecordID>30873</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>PC</Computer>
<Security />
</System>
<EventData>
<Data>soffice.bin</Data>
<Data>7.1.6.2</Data>
<Data>6135e2a5</Data>
<Data>skialo.dll</Data>
<Data>7.1.6.2</Data>
<Data>61353cf8</Data>
<Data>c000001d</Data>
<Data>000000000052b9c0</Data>
<Data>159c</Data>
<Data>01d7a66bdd9b3296</Data>
<Data>C:\Program Files\LibreOffice\program\soffice.bin</Data>
<Data>C:\Program Files\LibreOffice\program\skialo.dll</Data>
<Data>6bbfb3f0-c27b-49e5-b5ca-0193129599ee</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
--------------------------
Log Name: Application
Source: Application Error
Date: 2021-09-10 1:47:04 PM
Event ID: 1005
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: PC
Description:
Windows cannot access the file for one of the following reasons: there is a
problem with the network connection, the disk that the file is stored on, or
the storage drivers installed on this computer; or the disk is missing. Windows
closed the program LibreOffice because of this error.
Program: LibreOffice
File:
The error value is listed in the Additional Data section.
User Action
1. Open the file again. This situation might be a temporary problem that
corrects itself when the program runs again.
2. If the file still cannot be accessed and
- It is on the network, your network administrator should verify that
there is not a problem with the network and that the server can be contacted.
- It is on a removable disk, for example, a floppy disk or CD-ROM,
verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click
Start, click Run, type CMD, and then click OK. At the command prompt, type
CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the
disk might be damaged. If it is a hard disk, contact your administrator or
computer hardware vendor for further assistance.
Additional Data
Error value: 00000000
Disk type: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="49152">1005</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2021-09-10T17:47:04.9006771Z" />
<EventRecordID>30874</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>PC</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Data>LibreOffice</Data>
<Data>00000000</Data>
<Data>0</Data>
</EventData>
</Event>
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