[Libreoffice-bugs] [Bug 144492] LibreOffice version 7.1.6.2 - Documents don't open; they do open in version 7.1.5.2 and 7.2.0.4

[bugzilla-daemon at bugs.documentfoundation.org]

https://bugs.documentfoundation.org/show_bug.cgi?id=144492

--- Comment #7 from Ming Hua <ming.v.hua at qq.com> ---
Hi Simon,

Thanks for the reply and new information.

(In reply to Simon Noble from comment #4)
> The CPUs  from CPU-Z:
> 
> Dell 760 uses an Intel Core 2 Duo E7400
> Dell 755 uses an Intel Core 2 Duo E6850
> 
> Neither are currently over-clocked although they can be over-clocked by the
> BSEL tape method (I succeeded but gained little).
My asking about CPU has nothing to do with over-clocking, it just confirms my
guess that the CPUs are a bit old and probably don't support new instructions.

> I couldn't get into the LibreOffice "Tools" > Options.  The desktop shortcut
> didn't work on the Dell 760 with the Windows 10 clean installation.  I
> re-imaged from an external HDD a configuration that has a working LO 7.1.5.2
> where "Tools" > Options is functioning; I then removed that version then
> re-installed with LO version 7.1.6.2 and found that the desktop shortcut is
> also non-functioning.
The desktop shortcut not working is just a symptom, not the cause, let's not
dwell on it.

> Version: 7.1.5.2 (x64) / LibreOffice Community
> Build ID: 85f04e9f809797b8199d13c421bd8a2b025d52b5
> CPU threads: 2; OS: Windows 10.0 Build 19043; UI render: Skia/Raster; VCL:
> win
> Locale: en-GB (en_GB); UI: en-GB
> Calc: threaded
Now I very much suspect that this is the same issue as bug 144598.

(In reply to Timur from comment #6)
> This looks like a damaged installation or profile, probably a local problem
> and not a bug
I disagree with Timur here.

My suggestion for Simon:
There are two choices for you.  (1) You can just stay on 7.1.5, and wait until
7.1.7 release, it should have the bug fixed and work for older CPUs.

(2) If you need some bugfix in 7.1.6, or don't mind a little tweaking, take the
following steps:  First disable Skia when you have 7.1.5, by going to Tools >
Options dialog, disable the LibreOffice > View > Graphics Output > Use Skia for
all rendering checkbox, clicking OK button, and exiting LibreOffice.  Then you
can upgrade to 7.1.6 and it should start fine.  Don't turn on Skia while you
are using 7.1.6.  You may try turning Skia back on once 7.1.7 is released and
you've upgraded.

Of course, reading the user profile wiki page
https://wiki.documentfoundation.org/UserProfile Timur mentioned is always a
good idea.  It will be useful if you encounter and report other bugs in the
future.

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