<html> <head> <base href="https://bugs.documentfoundation.org/"> </head> <body> <div> <a class="bz_bug_link bz_status_RESOLVED bz_closed" title="RESOLVED FIXED - Text is invisible, both in UI and in editor on update to 5.3.2, older AMD and Intel GPUs" href="https://bugs.documentfoundation.org/show_bug.cgi?id=107166#c98">Comment # 98</a> on <a class="bz_bug_link bz_status_RESOLVED bz_closed" title="RESOLVED FIXED - Text is invisible, both in UI and in editor on update to 5.3.2, older AMD and Intel GPUs" href="https://bugs.documentfoundation.org/show_bug.cgi?id=107166">bug 107166</a> from <a class="email" href="mailto:philipeau@yahoo.fr" title="Philippe_E <philipeau@yahoo.fr>"> Philippe_E</a> <pre>(In reply to Philippe_E from <a href="show_bug.cgi?id=107166#c97">comment #97</a>) > (In reply to V Stuart Foote from <a href="show_bug.cgi?id=107166#c95">comment #95</a>) > > @Philippe, > > > > (In reply to Philippe_E from <a href="show_bug.cgi?id=107166#c92">comment #92</a>) > > > Created <a href="http://bugs.documentfoundation.org/attachment.cgi?id=134778" name="attach_134778" title="dxdiag-display">attachment 134778</a> <a href="http://bugs.documentfoundation.org/attachment.cgi?id=134778&action=edit" title="dxdiag-display">[details]</a> > > > dxdiag-display > > > > Looks like you've got one of HPs hybrid AMD HD6770M dv6 laptops with > > "dynamic switchable graphics" between on CPU HD 3000 and ATI 67xx series > > discrete GPU, the AMD Catalyst bundle provides drivers for both GPUs. > > > > You need to update the drivers. > > > > Unfortunately HP never provided updated drivers. Several forums suggest the > > AMD 12-10 Catalyst mobility driver for the 6700M will update the HP HD6770M > > instance > > > > =-ref-= > > This gives a step-by-step > > <a href="https://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/GUIDE-Update-AMD">https://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/GUIDE-Update-AMD</a>- > > Mobility-Radeon-drivers-to-fix-graphics/td-p/1406655 > > > > Follow the HP guidance for updating BIOS and set FIXED GPU mode (to use the > > AMD chip while doing the driver update) for your dv6 model here: > > <a href="https://support.hp.com/us-en/document/c02948560">https://support.hp.com/us-en/document/c02948560</a> > > > > Then here are the download links for the > > 12-10_mobility_vista_win7_win8_64_dd_ccc_whql_net4 for 6700M: > > > > For 32 bit: > > <a href="http://www2.ati.com/Drivers/mobile/12">http://www2.ati.com/Drivers/mobile/12</a>- > > 10_mobility_vista_win7_win8_32_dd_ccc_whql_net4.exe > > > > For 64 bit: > > <a href="http://www2.ati.com/Drivers/mobile/12">http://www2.ati.com/Drivers/mobile/12</a>- > > 10_mobility_vista_win7_win8_64_dd_ccc_whql_net4.exe > > > > YMMV but that should get you off the 8.882.2.3000 to at least test. You can > > rollback if things go bad. > > Hello, > I unlocked the situation by following the first advice of Stuart. Indeed the > graphics card was double and dynamically changed status. This is probably > what did not work? > Indeed, I have only followed the support on > <a href="https://support.hp.com/en-us/document/c02948560">https://support.hp.com/en-us/document/c02948560</a> I went into the bios and > reversed the setting of the graphics card from "dynamic "To" Fixed ". When > restarting, LibreOffice 6.0 was working !!! > Here, I found information on this type of interchangeable card: > <a href="https://support.hp.com/en-us/document/c02895711">https://support.hp.com/en-us/document/c02895711</a> > > However, as the computer was heating up and turning on the fan too quickly, > I continued to follow the advice and upgraded the Radeon 6700M. Now > everything is perfect. Out of curiosity, I tried to install LibreOffice > 5.3.4 and there SURPRISE: it also worked !!! > > Conclusion, I wonder if my case corresponds to the general problem? Because > in fact, it was enough to change the setting of the graphics card (from > dynamics to Fixed) to solve the problem. What a pity that I did not try to > run LO 5.3.4 before installing the update of the Radeon card ... I could > have known if the original problem could have been solved just by switching > from Dynamic to fixed via the BIOS. > > Thank you all. > Philippe A small complement: I tested the graphics card on "dynamic": LibreOffice 6 and 5.3.4.2 are both without text. I then restored the card to 'Fixed' in the bios: LibreOffice 6 and 5.3.4.2 have found their texts. Philippe</pre> </div> <hr> You are receiving this mail because: <ul> <li>You are the assignee for the bug.</li> </ul> </body> </html>