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<base href="https://bugs.documentfoundation.org/">
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<th>Bug ID</th>
<td><a class="bz_bug_link
bz_status_UNCONFIRMED "
title="UNCONFIRMED - LO crashed when starting up to open a file (ig75icd64.dll)"
href="https://bugs.documentfoundation.org/show_bug.cgi?id=117973">117973</a>
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<th>Summary</th>
<td>LO crashed when starting up to open a file (ig75icd64.dll)
</td>
</tr>
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<th>Product</th>
<td>LibreOffice
</td>
</tr>
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<th>Version</th>
<td>5.4.7.2 release
</td>
</tr>
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<th>Hardware</th>
<td>x86-64 (AMD64)
</td>
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<th>OS</th>
<td>All
</td>
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<th>Status</th>
<td>UNCONFIRMED
</td>
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<th>Severity</th>
<td>normal
</td>
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<th>Priority</th>
<td>medium
</td>
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<th>Component</th>
<td>LibreOffice
</td>
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<th>Assignee</th>
<td>libreoffice-bugs@lists.freedesktop.org
</td>
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<th>Reporter</th>
<td>martinterry839@btinternet.com
</td>
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<p>
<div>
<pre>Description:
Tried to open a .xls file in LO but LO window did not appear. Eventually looked
in W10 Task Manager and found a number of LO processes running. Killed them all
and rebooted laptop.
When restarted LO it came up with a recovery message and then opened main menu
before reporting a crash had occurred.
Steps to Reproduce:
1. Killed LO in Task Manager after main window failed to open when trying to
open a file
2. Rebooted PC
3. Restarted LO and got a recovery message before main window appeared
Actual Results:
System reported a crash and advised me to raise a bug report:
crashreport.libreoffice.org/stats/crash_details/fa8ce3ef-bb89-45bf-9e43-f2903be8c4d8
Expected Results:
Have got LO to run normally after starting it in safe mode. I have been a LO
user for several years and love it, but I do feel that my current version is
unstable, which is a concern!
Reproducible: Sometimes
User Profile Reset: No
Additional Info:
I have had this crash once before on 22 May 2018 - see
crashreport.libreoffice.org/stats/crash_details/679ec043-2d9f-4827-965b-cbc7974c3c92
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36
(KHTML, like Gecko) Chrome/67.0.3396.62 Safari/537.36</pre>
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