<html> <head> <base href="https://bugs.documentfoundation.org/"> </head> <body> <div> <a class="bz_bug_link bz_status_NEEDINFO " title="NEEDINFO - LibreOffice cannot complete installation" href="https://bugs.documentfoundation.org/show_bug.cgi?id=123314#c2">Comment # 2</a> on <a class="bz_bug_link bz_status_NEEDINFO " title="NEEDINFO - LibreOffice cannot complete installation" href="https://bugs.documentfoundation.org/show_bug.cgi?id=123314">bug 123314</a> from <a class="email" href="mailto:mikekaganski@hotmail.com" title="Mike Kaganski <mikekaganski@hotmail.com>"> Mike Kaganski</a> <pre>Hi! Thanks for the report! Additional NEEDINFO bits: 1. What was that "an error" that installer encountered after the status is blank after it says "Updating component registration"? Please post the error message. 2. Please see FAQ [1], section "Create an installation log"; and create and attach a log of the failed installation, which hopefully would make finding the error easier. 3. Please provide Windows 7 version information - is SP1 installed? I have seen situations when SP1 was actually not installed, but "faked" using some hacks like registry tweaks that magically turned Windows into thinking that it's SP1; note that that is not a supported configuration. [1] <a href="https://wiki.documentfoundation.org/Faq/General/General_Installation_Issues_(Windows">https://wiki.documentfoundation.org/Faq/General/General_Installation_Issues_(Windows</a>)</pre> </div> <hr> You are receiving this mail because: <ul> <li>You are the assignee for the bug.</li> </ul> </body> </html>