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<base href="https://bugs.documentfoundation.org/">
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<th>Bug ID</th>
<td><a class="bz_bug_link
bz_status_UNCONFIRMED "
title="UNCONFIRMED - crash when trying to open a .doc file"
href="https://bugs.documentfoundation.org/show_bug.cgi?id=124937">124937</a>
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<th>Summary</th>
<td>crash when trying to open a .doc file
</td>
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<th>Product</th>
<td>LibreOffice
</td>
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<th>Version</th>
<td>6.2.3.2 release
</td>
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<th>Hardware</th>
<td>x86-64 (AMD64)
</td>
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<th>OS</th>
<td>Windows (All)
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<th>Status</th>
<td>UNCONFIRMED
</td>
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<th>Severity</th>
<td>normal
</td>
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<th>Priority</th>
<td>medium
</td>
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<th>Component</th>
<td>LibreOffice
</td>
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<th>Assignee</th>
<td>libreoffice-bugs@lists.freedesktop.org
</td>
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<th>Reporter</th>
<td>lauraelina@gmail.com
</td>
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<div>
<pre>Description:
LibreOffice simply doesn't work when I try to open a .doc file (I don't
remember this happening with the previous releases -- if it ever did it has
been very occasional); the file opens for a second, and then I get a
notification that due to an "unexpected error" LibreOffice has stopped working.
I manage to open the file approximately in every 10th attempt.
I manage to open the file instantly if I open it in Microsoft Word first and
save it as .docx.
Steps to Reproduce:
First of all even though I tried to download LibreOffice in English (choosing
the language option specifically) I get it in Italian only and can't change the
language of the interface. So I'm just assuming what the notifications say in
EN:
1) I try to open a .doc, and I get a notification "Due to an unexpected error,
LibreOffice was blocked.(...)"
2) I then get a 2nd notification for sending an error report and I also have
the option to "Restart LibreOffice to access the safe mode"
3) I try to restart LibreOffice and restore the file I had tried to open -->
Windows notification "LibreOffice has stopped working". This happens also if I
decide NOT to restore the file I had tried to open.
4) All the above points apply also if I open the program in Safe Mode
I have uninstalled the program and reinstalled it and opened it in safe mode
but it just keeps crashing.
Actual Results:
The program keeps crashing. Only very occasionally I manage to open the file.
The crash reason is EXCEPTION_ACCESS_VIOLATION_READ
Workaround is to open it in Microsoft Word and save it as .docx and then open
it in LibreOffice -- naturally applies only if you have the access to MS Word,
or if not, I suppose you have to get another application for the file
conversion.
Expected Results:
It should open the .doc file.
Reproducible: Always
User Profile Reset: No
Additional Info:
Versione: 6.2.3.2 (x64)
Build ID: aecc05fe267cc68dde00352a451aa867b3b546ac
Thread CPU: 2; SO: Windows 6.1; Resa interfaccia: predefinito; VCL: win;
Versione locale: it-IT (it_IT); Lingua interfaccia: it-IT
Calc: threaded
Also, as said I received the program in Italian even though I specifically
downloaded it from the language list as English (US) and I can't change the
language of the interface after installing it.</pre>
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