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<base href="https://bugs.documentfoundation.org/">
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<th>Bug ID</th>
<td><a class="bz_bug_link
bz_status_UNCONFIRMED "
title="UNCONFIRMED - Libreoffice v6.3.0.4 hangs - Scan in Writer/ Impress/ Draw/(Calc?)"
href="https://bugs.documentfoundation.org/show_bug.cgi?id=126989">126989</a>
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<th>Summary</th>
<td>Libreoffice v6.3.0.4 hangs - Scan in Writer/ Impress/ Draw/(Calc?)
</td>
</tr>
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<th>Product</th>
<td>LibreOffice
</td>
</tr>
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<th>Version</th>
<td>6.3.0.4 release
</td>
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<th>Hardware</th>
<td>x86-64 (AMD64)
</td>
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<th>OS</th>
<td>Windows (All)
</td>
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<th>Status</th>
<td>UNCONFIRMED
</td>
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<th>Severity</th>
<td>normal
</td>
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<th>Priority</th>
<td>medium
</td>
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<th>Component</th>
<td>LibreOffice
</td>
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<th>Assignee</th>
<td>libreoffice-bugs@lists.freedesktop.org
</td>
</tr>
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<th>Reporter</th>
<td>jrk33@web.de
</td>
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<pre>Hello,
According to the release notes that you have now implemented a 32-bit driver in
the LibO (x64-bit) again, I did my first scan test.
The scanner (Epson Perfection 3170 Photo) is accessible, the image was scanned
and displayed in the scanner preview.
As soon as I click on the "Scan" button in the scanner driver, the driver
closes and in the moment the image data is sent to Writer, Writer (message in
the title: "no respond") hangs without actually inserting the image.
When Writer restarts, I'm offered document recovery, but only a blank document
is opened.
When testing with the LibO version 6.4 (see below), I have also set the new
checkbox for transmitting the crash data, but I could not tell if a Crashreport
was actually sent.
Tested LibO-Apps:
Writer --> hangs
Draw --> hangs
Impress --> hangs
Calc --> scanning Options greyed out :(
Tested with:
a)
Windows 10 Pro 1903
b)
The Epson Scanner-Driver (3.04g) is the newest I can get, but it is an older
one.
c)
Version: 6.3.0.4 (x64)
Build-ID: 057fc023c990d676a43019934386b85b21a9ee99
CPU-Threads: 4; BS: Windows 10.0; UI-Render: GL; VCL: win;
Gebietsschema: de-DE (de_DE); UI-Sprache: de-DE
d)
Version: 6.4.0.0.alpha0+ (x64)
Build-ID: 3e64065612acec2eb29aa21e2b515953422256d7
CPU-Threads: 4; BS: Windows 10.0; UI-Render: GL; VCL: win;
TinderBox: Win-x86_64@62-TDF, Branch:master, Time: 2019-08-15_22:57:26
Gebietsschema: de-DE (de_DE); UI-Sprache: de-DE
e)
Tested also with deactivated OpenGL-Options, with the Same result.
f)
Message in Windows Event-Manager:
EventData
soffice.bin
6.3.0.4
19d4
01d55504cbcf852e
30
C:\Program Files\LibreOffice\program\soffice.bin
459c9e98-25f8-4d30-8d7f-bd8050c26af0
Cross-thread
430072006F00730073002D0074006800720065006100640000000000
------------------------------------------------------------
Binäre Daten/ binarys:
In Wörtern/ Words
0000: 00720043 0073006F 002D0073 00680074
0010: 00650072 00640061 00000000
In Bytes
0000: 43 00 72 00 6F 00 73 00 C.r.o.s.
0008: 73 00 2D 00 74 00 68 00 s.-.t.h.
0010: 72 00 65 00 61 00 64 00 r.e.a.d.
0018: 00 00 00 00 ....
Best Regards
Jürgen Klatt</pre>
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