<html> <head> <base href="https://bugs.documentfoundation.org/"> </head> <body> <div> <a class="bz_bug_link bz_status_UNCONFIRMED " title="UNCONFIRMED - After updating win 10 to version 2004 (build 19041.329), LibreOffice menus are going blank then it freezes." href="https://bugs.documentfoundation.org/show_bug.cgi?id=133926#c5">Comment # 5</a> on <a class="bz_bug_link bz_status_UNCONFIRMED " title="UNCONFIRMED - After updating win 10 to version 2004 (build 19041.329), LibreOffice menus are going blank then it freezes." href="https://bugs.documentfoundation.org/show_bug.cgi?id=133926">bug 133926</a> from <a class="email" href="mailto:serval2412@yahoo.fr" title="Julien Nabet <serval2412@yahoo.fr>"> Julien Nabet</a> <pre>(In reply to Freme from <a href="show_bug.cgi?id=133926#c3">comment #3</a>) > So: > > 1) I've switched back to "Use openGL for all rendering" and the bug is back Ok so openGL related > 2) I have a dell xps 15" 9570 with two graphic cards : > > a)intel UHD 630 with driver version 26.20.100.7262 more info here > <a href="https://www.dell.com/support/home/en-us/drivers/">https://www.dell.com/support/home/en-us/drivers/</a> > driversdetails?driverid=051np&oscode=wt64a&productcode=xps-15-9570-laptop . > The driver is the last one advised by the dell update utilityand on the dell > site. > Note that the device manager in windows 10 talks about intel uhd 630 also > the intel control graphic panel, but the dell site talks about the intel uhd > 620 ... > Also I can't find any 26.20.100.7262 driver on the intel site ! > > b) nvidia geforce gtx 1050ti max-design with the last driver advised by > nvidia I 've installed this morning after the bug appeared. > > I don't know which card is in use with libreoffice (maybe point 4) answers!) > LO uses Intel since cache\opengl_device indicates Intel. On the page you provided, there's a download link. > 3) I've renamed my profile, with opengl rendering on, the issue is still > here. It's expected since this driver doesn't seem blacklisted, LO will try to use OpenGL. > 4) My cache\opengl_device content : > ... > 5) back to my old profile and unckecking opengl for all rendering > ... I think you should try to update Dell applications then graphic card driver. Not related but it seems there's a Bios/UEFI update to do. Finally, could you please provide from Help/About all information from LO, eg: (In my case on pc Debian testing: Version : 6.4.4.2 Build ID : 1:6.4.4-1 Threads CPU : 12; OS : Linux 5.6; UI Render : par défaut; VCL: gtk3; Locale : fr-FR (fr_FR.UTF-8); Langue IHM : fr-FR Calc: threaded)</pre> </div> <hr> You are receiving this mail because: <ul> <li>You are the assignee for the bug.</li> </ul> </body> </html>