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<base href="https://bugs.documentfoundation.org/">
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<th>Bug ID</th>
<td><a class="bz_bug_link
bz_status_UNCONFIRMED "
title="UNCONFIRMED - After Upgrade to collaboraoffice6.4 loolwsd not starting on Ubuntu 16.04"
href="https://bugs.documentfoundation.org/show_bug.cgi?id=137026">137026</a>
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<th>Summary</th>
<td>After Upgrade to collaboraoffice6.4 loolwsd not starting on Ubuntu 16.04
</td>
</tr>
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<th>Product</th>
<td>LibreOffice Online
</td>
</tr>
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<th>Version</th>
<td>unspecified
</td>
</tr>
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<th>Hardware</th>
<td>x86-64 (AMD64)
</td>
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<th>OS</th>
<td>other
</td>
</tr>
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<th>Status</th>
<td>UNCONFIRMED
</td>
</tr>
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<th>Severity</th>
<td>normal
</td>
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<th>Priority</th>
<td>medium
</td>
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<th>Component</th>
<td>LibreOffice
</td>
</tr>
<tr>
<th>Assignee</th>
<td>libreoffice-bugs@lists.freedesktop.org
</td>
</tr>
<tr>
<th>Reporter</th>
<td>stefan@veith-net.de
</td>
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<pre>Using Ubuntu 16.04 packages for collaboraoffice after the recent upgrade to
V6.4 loolwsd isn't working anymore.
I get the following error message starting loolwsd service:
---
root@ce ~ # systemctl status loolwsd.service
● loolwsd.service - LibreOffice Online WebSocket Daemon
Loaded: loaded (/lib/systemd/system/loolwsd.service; enabled; vendor preset:
enabled)
Active: active (running) since Fri 2020-09-25 14:34:39 CEST; 6min ago
Main PID: 31338 (loolwsd)
Tasks: 3
Memory: 23.7M
CPU: 655ms
CGroup: /system.slice/loolwsd.service
└─31338 /usr/bin/loolwsd --version
--o:sys_template_path=/opt/lool/systemplate
--o:child_root_path=/opt/lool/child-roots --o:file_server_root_path=/usr/sh
Sep 25 14:34:39 ce systemd[1]: Started LibreOffice Online WebSocket Daemon.
Sep 25 14:34:40 ce loolwsd[31338]: loolforkit version details: 6.4.0 - bfce6f6
Sep 25 14:34:40 ce loolwsd[31338]: Failed to load
/opt/collaboraoffice6.4/program/libmergedlo.so:
/opt/collaboraoffice6.4/program/libcairo.so.2: undefined symbol: FT
Sep 25 14:34:40 ce loolwsd[31338]: Failed to preinit lokit.
---
Although the service is statet running it won't accecpt any connections.
stopping loolwsd.serivce is taking forever and after the timeout the service is
finally killed:
---
Sep 25 14:41:29 ce loolwsd[31338]: wsd-31338-31338 2020-09-25 12:41:29.400743 [
loolwsd ] SIG Shutdown signal received: SIGTERM
Sep 25 14:41:29 ce systemd[1]: Stopping LibreOffice Online WebSocket Daemon...
Sep 25 14:42:59 ce systemd[1]: loolwsd.service: State 'stop-sigterm' timed out.
Killing.
Sep 25 14:42:59 ce systemd[1]: loolwsd.service: Main process exited,
code=killed, status=9/KILL
Sep 25 14:42:59 ce systemd[1]: Stopped LibreOffice Online WebSocket Daemon.
Sep 25 14:42:59 ce systemd[1]: loolwsd.service: Unit entered failed state.
Sep 25 14:42:59 ce systemd[1]: loolwsd.service: Failed with result 'signal'.
---
I tested on my production system (i386) as well as in Virtual machine running
on VirualBox.
Both servers are experiencing the same issue.
BR, Stefan.</pre>
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