<html> <head> <base href="https://bugs.documentfoundation.org/"> </head> <body> <div> <a class="bz_bug_link bz_status_NEEDINFO " title="NEEDINFO - Windows crashed after installing LibreOffice_7.0.3_Win_x64.msi" href="https://bugs.documentfoundation.org/show_bug.cgi?id=139035#c4">Comment # 4</a> on <a class="bz_bug_link bz_status_NEEDINFO " title="NEEDINFO - Windows crashed after installing LibreOffice_7.0.3_Win_x64.msi" href="https://bugs.documentfoundation.org/show_bug.cgi?id=139035">bug 139035</a> from <a class="email" href="mailto:serval2412@yahoo.fr" title="Julien Nabet <serval2412@yahoo.fr>"> Julien Nabet</a> <pre>I noticed your graphic driver has a version of 2019. Is there any new version so you can upgrade? If yes and after having upgraded, could you give a new try? If you still reproduce this, could you attach to the bugtracker the 2 files: C:\Users\Mike\AppData\Roaming\LibreOffice\4\cache\opengl_device.log C:\Users\Mike\AppData\Roaming\LibreOffice\4\cache\skia.log ? (you can use this link: <a href="https://bugs.documentfoundation.org/attachment.cgi?bugid=139035&action=enter">https://bugs.documentfoundation.org/attachment.cgi?bugid=139035&action=enter</a>) Also, if it works in safe mode, you can launch LO in safe mode then disable hardware acceleration (menu Tools/Options/Display) and relaunch LO in normal mode</pre> </div> <hr> You are receiving this mail because: <ul> <li>You are the assignee for the bug.</li> </ul> </body> </html>