<html> <head> <base href="https://bugs.documentfoundation.org/"> </head> <body> <div> <a class="bz_bug_link bz_status_NEEDINFO " title="NEEDINFO - Windows crashed after installing LibreOffice_7.0.3_Win_x64.msi" href="https://bugs.documentfoundation.org/show_bug.cgi?id=139035#c3">Comment # 3</a> on <a class="bz_bug_link bz_status_NEEDINFO " title="NEEDINFO - Windows crashed after installing LibreOffice_7.0.3_Win_x64.msi" href="https://bugs.documentfoundation.org/show_bug.cgi?id=139035">bug 139035</a> from <a class="email" href="mailto:mdgibbs@tiscali.co.uk" title="Mike <mdgibbs@tiscali.co.uk>"> Mike</a> <pre>As Xisco Fauli suggested (<a href="show_bug.cgi?id=139035#c1">comment 1</a>) I installed LibreOffice_7.0.4_Win_x64.msi. This time the installation did not require a reboot. However the result was exactly the same: when the startup logo should have appeared all that I could see was the dark line, the shadow. Then a few seconds later the whole screen went black and the PC crashed completely; it did not restart. I pressed the power button for 4 seconds to force it to switch off and then I could restart it normally. I the tried starting LibreOffice in Safe Mode and it worked fine, I could open .odt and .ods files. I then followed Julien Nabet's suggestion (<a href="show_bug.cgi?id=139035#c2">comment 2</a>). I copied the whole of the C:\Users\Mike\AppData\Roaming\LibreOffice\4 directory to somewhere else for safe keeping and then deleted the C:\Users\Mike\AppData\Roaming\LibreOffice\4\user directory. Again, trying to start LibreOffice in normal mode resulted in the PC crashing. While I was looking around C:\Users\Mike\AppData\Roaming\LibreOffice\4\crash I noticed that there was a dump.ini file which was created today and which contained: ProductName=LibreOffice Version=7.0.4.2 BuildID=dcf040e67528d9187c66b2379df5ea4407429775 URL=<a href="https://crashreport.libreoffice.org/submit/">https://crashreport.libreoffice.org/submit/</a> UseSkia=false OpenGLVendor=0x1002 OpenGLDevice=0x130f OpenGLDriver=26.20.12028.2 UseOpenGL=false Language=en-GB ShutDown=true In the C:\Users\Mike\AppData\Roaming\LibreOffice\4\cache directory there were two files, also created today, called: C:\Users\Mike\AppData\Roaming\LibreOffice\4\cache\opengl_device.log C:\Users\Mike\AppData\Roaming\LibreOffice\4\cache\skia.log skia.log contains 0x9C(156) bytes of zeros opengl_device.log contains: DriverVersion: 26.20.12028.2 DriverDate: 8-16-2019 DeviceID: PCI\VEN_1002&DEV_130F&SUBSYS_01231002&REV_00 AdapterVendorID: 0x1002 AdapterDeviceID: 0x130f AdapterSubsysID: 0x01231002 DeviceKey: System\CurrentControlSet\Control\Video\{AC31EFBC-D276-11EA-8702-D5066E76A7EB}\0000 DeviceString: AMD Radeon(TM) R7 Graphics I hope that this helps. Mike.</pre> </div> <hr> You are receiving this mail because: <ul> <li>You are the assignee for the bug.</li> </ul> </body> </html>