<html> <head> <base href="https://bugs.documentfoundation.org/"> </head> <body><a class="email" href="mailto:ka.bmoussa@mailfence.com" title="usreop <ka.bmoussa@mailfence.com>"> usreop</a> changed <a class="bz_bug_link bz_status_RESOLVED bz_closed" title="RESOLVED FIXED - Impossible to run LibreOffice. DLL api-ms-win-crt-runtime-l1-1-0.dll is missing." href="https://bugs.documentfoundation.org/show_bug.cgi?id=139197">bug 139197</a> <table border="1" cellspacing="0" cellpadding="8"> <tr> <th>What</th> <th>Removed</th> <th>Added</th> </tr> <tr> <td style="text-align:right;">Resolution</td> <td>NOTOURBUG </td> <td>FIXED </td> </tr></table> <div> <a class="bz_bug_link bz_status_RESOLVED bz_closed" title="RESOLVED FIXED - Impossible to run LibreOffice. DLL api-ms-win-crt-runtime-l1-1-0.dll is missing." href="https://bugs.documentfoundation.org/show_bug.cgi?id=139197#c4">Comment # 4</a> on <a class="bz_bug_link bz_status_RESOLVED bz_closed" title="RESOLVED FIXED - Impossible to run LibreOffice. DLL api-ms-win-crt-runtime-l1-1-0.dll is missing." href="https://bugs.documentfoundation.org/show_bug.cgi?id=139197">bug 139197</a> from <a class="email" href="mailto:ka.bmoussa@mailfence.com" title="usreop <ka.bmoussa@mailfence.com>"> usreop</a> <pre>(In reply to Mike Kaganski from <a href="show_bug.cgi?id=139197#c2">comment #2</a>) > (In reply to usreop from <a href="show_bug.cgi?id=139197#c0">comment #0</a>) > > api-ms-win-crt-runtime-l1-1-0.dll has then been downloaded, and copied in > > directories windows/system32 and windows/sysWOW64 (as I have been told on > > the webpage from wich the dll was downloaded). > > Doing such things is a sure way to get malware on your system. > The problematic missing file is a part of UCRT, and may be installed using > MS Visual Studio redistributable [1]. It is a system component, and > installing a random file from Internet to your system directory is risky. > > The UCRT *should* be installed by LibreOffice installer normally. In case of > some problems during the installation, installer should produce a warning > that KB2999226 component could not be installed, and user must install it > manually [2][3] (you have not mentioned if you saw any warnings during > installation; likely you haven't, which is strange, taking into account the > result). :: I can't tell about UCRT and MS Visual studio redistr. But indeed I did not see any warning message, excepted the bug mentioned when trying to run libreOffice. > > Nothing changed. Same message appears again & again... > > Are you positive that this is the *same* message? UCRT consists of multiple > similarly-named files, and you might now be asked, say, for > "api-ms-win-crt-process-l1-1-0.dll" or "api-ms-win-core-synch-l1-2-0.dll" > instead of "api-ms-win-crt-runtime-l1-1-0.dll"? :: Yes, you're right, the message was not exactly the same: the same phrases but a new dll name each time. After each message, i downloaded the corresponding dll from wikiDll.com, scanned it (with AVG antivirus) and then put it in windows\system32, tryed to run libreOffice again to get the new dll name and doing the same again and again ; nearly 12 times or more where necessary to see at last LO running. I wonder if a possible explanation is that I use Win 7 SP1 as received and never did a single update at Microsoft. Thank you for your detailed reply. I've changed the status to Resolved. > [1] See resp. platform download under "Visual Studio 2015, 2017 and 2019" at > <a href="https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual">https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual</a>- > c-downloads > [2] > <a href="https://wiki.documentfoundation.org/Faq/General/api-ms-win-*.dll_is_missing">https://wiki.documentfoundation.org/Faq/General/api-ms-win-*.dll_is_missing</a> > [3] > <a href="https://wiki.documentfoundation.org/Faq/General/">https://wiki.documentfoundation.org/Faq/General/</a> > General_Installation_Issues_(Windows)#Enable_Windows_Update</pre> </div> <hr> You are receiving this mail because: <ul> <li>You are the assignee for the bug.</li> </ul> </body> </html>