<html> <head> <base href="https://bugs.documentfoundation.org/"> </head> <body> <div> <a class="bz_bug_link bz_status_UNCONFIRMED " title="UNCONFIRMED - New version of calc and impress can't run on windows 7 (since version 7.1.5)" href="https://bugs.documentfoundation.org/show_bug.cgi?id=144902#c10">Comment # 10</a> on <a class="bz_bug_link bz_status_UNCONFIRMED " title="UNCONFIRMED - New version of calc and impress can't run on windows 7 (since version 7.1.5)" href="https://bugs.documentfoundation.org/show_bug.cgi?id=144902">bug 144902</a> from <a class="email" href="mailto:ywupub@163.com" title="ywupub@163.com">ywupub@163.com</a> <pre>(In reply to Mike Kaganski from <a href="show_bug.cgi?id=144902#c3">comment #3</a>) > (In reply to ywupub from <a href="show_bug.cgi?id=144902#c2">comment #2</a>) > > Fault Module Name: ucrtbase.DLL > > Fault Module Version: 10.0.10240.16390 > > Fault Module Timestamp: 55a5b718 > > Exception Code: 40000015 > > Exception Offset: 0000000000065a5f > > The crash in in UCRT (a Windows component); looking for this exact crash > location does not give anything specific (it returns many hits [1], some of > them referring to problems with UCRT itself). > > Please see if anything of the following helps: > > 1. Try to reinstall UCRT: download and install latest VS redist for x64 at > <a href="https://docs.microsoft.com/en-US/cpp/windows/latest-supported-vc-redist">https://docs.microsoft.com/en-US/cpp/windows/latest-supported-vc-redist</a>. Tried, but sadly it doesn't work. > 2. Check if you installed LibreOffice into a directory containing any > non-English letters, and if you did, try installing into all-English-letters > directory (I see one link from [1] to point to such a case, but actually I > doubt it's your case, given the "Locale ID: 1033" in your info). I installed it into the default directory: c:\Program Files\LibreOffice\ > > If that doesn't help, please try to obtain a crash dump. > 1. If after the crash, the nest start asks you to send a crash report to > LibreOffice project, please do, and post a link to the sent report here. > 2. If it does not, please try to obtain a minidump using [2], or using > ProcDump utility from Microsoft [3], and send this dump file here. I got the dump by Procdump, but there are 3 processes of soffice.bin and soffice.exe respectively, I don't know which one is the right one, so I made dump for all of them, please check the attachments. > > These could possibly help us to see what is causing the crash on your system. > Thank you! > > [1] > <a href="https://www.google.com/search?q=%22Fault+Module+Name%3A+ucrtbase">https://www.google.com/search?q=%22Fault+Module+Name%3A+ucrtbase</a>. > DLL%22+%22Fault+Module+Version%3A+10.0.10240. > 16390%22+%22Fault+Module+Timestamp%3A+55a5b718%22+%22Exception+Code%3A+400000 > 15%22+%22Exception+Offset%3A+0000000000065a5f%22&newwindow=1&hl=en&sxsrf=AOae > mvKJyen98VcjxhinelpT471UqTA1uA%3A1633335028352&ei=9LZaYeeAFe3jrgTY843QBQ&ved= > 0ahUKEwjnyqeRp7DzAhXtsYsKHdh5A1oQ4dUDCA4&uact=5&oq=%22Fault+Module+Name%3A+uc > rtbase.DLL%22+%22Fault+Module+Version%3A+10.0.10240. > 16390%22+%22Fault+Module+Timestamp%3A+55a5b718%22+%22Exception+Code%3A+400000 > 15%22+%22Exception+Offset%3A+0000000000065a5f%22 > [2] <a href="https://wiki.documentfoundation.org/How_to_get_a_backtrace_with_WinDbg">https://wiki.documentfoundation.org/How_to_get_a_backtrace_with_WinDbg</a> > [3] <a href="https://docs.microsoft.com/en-us/sysinternals/downloads/procdump">https://docs.microsoft.com/en-us/sysinternals/downloads/procdump</a></pre> </div> <hr> You are receiving this mail because: <ul> <li>You are the assignee for the bug.</li> </ul> </body> </html>