[Libreoffice-qa] Help dealing with this

[Michael Meeks]

On Tue, 2012-04-24 at 23:24 -0400, Kohei Yoshida wrote:
> I think we could use some help dealing with an ugly personal attack
> disguised as a bug report.
> https://bugs.freedesktop.org/show_bug.cgi?id=49115
>
> It's a bug reporter like this that makes me lose hope in a FOSS
> project such as this one.

	So - it's not particularly nice to try to blame someone; on the other
hand possibly if the bug reporter has a suspicion it was related to
something else that might be relevant I'd like to have that in the bug
personally - even if it's wildly wrong. Prolly I'm missing some context.

	Having said that - really being blamed for things you didn't do is
(IMHO) a sign of success ;-) it means that our breadth of community is
reaching well into the lunatic fringe.

	The reality is that you guys are doing a simple excellent job in calc,
and no random bug reporter is going to change your co-worker's
impression of you there :-) So - I'd counsel relaxing, passing the bug
report around to amuse a few friends, and seeing it as an unwanted
symptom of success.

	Some of the personal flameage I get from time to time is really rather
amusing ;-) try this for a recent, unsolicited, (anonymized) and heroic
attempt to transfer blame:

	"I have a bone to pick with LibreOffice. Not all of it is
	 LibreOffice's fault, but there is enough blame to go around."
	...
	"This is definitely a very bad attitude towards LibreOffice. I
	 think justifiably. The term when I have been harmed in this way
	 is that LibreOffice is now anathema to me, cast aside in to the
	 bin of broken software never to be used again."

	:-)

	And this wasn't even a document-data-loss bug; in fact there was no bug
in LibreOffice at all here on investigation; just some silly user-error.
Then again, you'd be amazed at the number of things I'm (apparently)
personally responsible for ;->

	On a more positive note, I'm regularly impressed at how pleasant some
people can be on the rare occasions (eg. before the fsync patch went in)
that hours of data are lost through no fault of their own and they file
bugs that are remarkably restrained.

	IMHO, the real fun is trying to win such people over and help turn them
into advocates and/or QA people in time but ... that's a big ask I know.

	Hope that helps ! Keep up the good work Moggi, Kohei & co. :-)

	ATB,

		Michael.

-- 
michael.meeks at suse.com  <><, Pseudo Engineer, itinerant idiot