[Libreoffice-qa] Triaging Update

Joel Madero jmadero.dev at gmail.com
Mon Aug 13 10:05:54 PDT 2012

Hey Rainer,

Do we have the ability to automatically close bugs + add comments that are
2+ weeks old with NEEDINFO status without any action by the user? This way
I, and others, don't have to keep track of NEEDNIFO bugs so closely. If we
can do this, maybe do a weekly or monthly "purge" for these bugs?

Thanks for your feedback, I'm glad we're making progress.


On Mon, Aug 13, 2012 at 10:03 AM, Rainer Bielefeld <
LibreOffice at bielefeldundbuss.de> wrote:

> Joel Madero schrieb:
>  As most of you know we've started a major push to triage the unconfirmed
>> bugs and I am going to give updates periodically for 2 reasons
> Hi Joel,
> sounds great!
> A small hint from my side: It's useless to change status for bugs like
> "Bug 45124 - PRINTING: Problem with printing while using Figures- Writer
> hangs "
>  <https://bugs.freedesktop.org/**show_bug.cgi?id=45124<https://bugs.freedesktop.org/show_bug.cgi?id=45124>>
> to NEEDINFO. Experience shows that 99% of them will also not contribute
> requested info even after a second demand, and so you only waste your time
> with the friendly demand and other people's time who read your comment and
> the your next comment when you finally decide to close ...
> Please close such Bugs RESOLVED-INVALID if "infoprovider" did not answer
> within 2 weeks after first demand, of course with a friendly hint "Please
> feel free to reopen this bug if you find out that the problem still exists
> with the current stable LibreOffice version and if you can contribute
> requested additional information!"
> Thank you very much for your engagement
> Best Regards
> Rainer
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