[Libreoffice-qa] Disquieting Writer bug report -- has anybody ever faced such problems?
nn.libo at kflog.org
Thu Aug 23 07:43:00 PDT 2012
Am 23.08.2012 13:13 schrieb Roman Eisele:
> Even if we ignore all of the reporter's (IMHO completely understandable) anger,
> this bug report is disquieting.
At least it could deserve some "sorting out" what could be caused by bugs
(real/UX) and what are mere features ,-)
> My question to all: has anybody ever seen such things in Writer?
A little bit, yes. Especially when I'm tired and start to do something I never
did before. Some automatisms drove me crazy. But fortunately I've learned pretty
well to google for switching them off :-)
Have you got an
> idea how to fix the reporter's problems? IMHO he deserves a good and very polite
> answer, but the most important thing is probably the question how to help him.
It's in the first place a bug tracker, so helping him would be my second
thought. My first thought would be to get him to give us more information.
Therefore, my suggested answer is about:
"It would be extremely informative and valueable to have you here and look at
what you are exactly doing.
Software sometimes "thinks" too much and default behavior can be
counter-intuitive and irritating.
On the other hand, there is rather active development at present and thus bugs
and regressions could have been introduced.
Therefore it would be very nice if you could give a step by step explanation
what you exactly intended to do, what you did, and what the
(intended/unintended) outcome was of every step. So we can address them one by
one. Thank you."
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