[Libreoffice-qa] [libreoffice-design] Send Feedback Option

[Hillar Liiv]

Hello,

I think there should be link to
http://www.libreoffice.org/get-involved/too, to get more manpower for
libreoffice.
(And Get involved page must be redesigned in future - less text, more
action...).

Some get involved pages:
https://www.mozilla.org/en-US/contribute/
http://www.gnome.org/get-involved/


Medieval


2012/11/30 Stefan Knorr (Astron) <heinzlesspam at gmail.com>

> Hi all,
>
> Rainer wrote this:
> > I like it! And I have some proposals for additions.
>
> Very helpful, thanks. I think I included a bit of almost everything
> you said when I updated the page.
>
>
> On 29 November 2012 21:23, Michael Meeks <michael.meeks at suse.com> wrote:
> >         Hah :-) so - JFYI - when people click on send-feedback, we now
> have
> > more details about their systems: the exact version of the software
> > they're running, the platform, the component (writer, base etc.) and
> > more. That would need propagating to "file a bug" of course;
>
> Sure. Keep in mind, what I did is intended as a mockup, not as a final
> implementation. I think I left out everything that was harder to do,
> for Rob. I didn't know we add version strings to the feedback URL now,
> though. That's definitely nice progress.
>
>
> >         I wonder - Mozilla have done a lot of this work before us - can
> we
> > re-use their backend infrastructure and share development work on that ?
> > it'd suck to re-invent all their data analytics / query processing
> > etc. ?
>
> Here's how I think Twitter v/ Mozilla's system stack up:
>
> Twitter:
> * no need to set up a new hardware/etc. (at least for collecting
> feedback; analysing feedback without hardware might be harder)
> * verified users => less spam (?)
> * many people have Twitter accounts already, so not such a high hurdle
> * possible to follow up with users, creating actual contact between
> developers/designers/QA'ers/marketeers/... and users
> * people might expect us to follow up with them, and when we don't
> they become angry (?)
> * data becomes Twitter's property not ours
> * dependent on Twitter's general mood and API
> * probably hard to annotate tweets with LibO/OS version
>
> i.m.o:
> * need to set up hardware
> * lots and lots of spam and gibberish
> * no hurdle but clicking the Send Feedback button
> * impossible to follow up with users
> * posts are automatically tagged with LibO/OS version
> * data is our property
>
> The (supposed) ease of use (both to us and the user) and the promise
> of having less spam make Twitter seem attractive to me, still.
>
>
> >         is prolly beyond us ATM, but ... perhaps worth collecting if
> someone
> > will do real analytics on it.
>
> I personally think the feedback is mostly useful for collecting
> real-world thumbs-ups/thumbs-downs by region and time.[1] As you said,
> actual text analysis is hard, especially if you have to take into
> account that our users speak so many languages.
>
> Astron.
>
>
> [1] There might be the psychological effect that people feel heard, too.
>
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