[Libreoffice-qa] [bjoern.michaelsen at canonical.com: minutes of the QA Call tomorrow, Tuesday 1300UTC]

[Bjoern Michaelsen]

Hi Sophie,

On Tue, Oct 23, 2012 at 09:16:32PM +0200, Sophie Gautier wrote:
> On 23/10/2012 17:39, Bjoern Michaelsen wrote:
> > Hi,
> > 
> > please feel invited to discuss the proposal below. The idea is basically this:
> > - let people file bugs on the BSA (bug submission agent) in a few selected native languages
> > - instead of creating a bug on bugzilla, send the stuff to the local mailing list
> > - the local team:
> >   - looks for duplicates
> >   - asks for missing info
> >   - finally files a translated high quality bug report
> > 
> > This might help improve both the low quality bug reports we get from the BSA,
> > and enable local contributors top get involved. However, it also requires the
> > local teams to quickly handle the load.
> 
> I think it's a really nice idea. Please let me the time to discuss this
> with the FR QA team and come with his feedback.

Just another thought: Since the TDF already has an instance of OTRS running at:

 https://otrs.documentfoundation.org

the BSA could drop the reports there, instead of at a mailing list. OTRS has a
nice web interface and is essentially mail-based, you can imagine it as a
"shared email inbox" -- it looks a bit like webmail, but multiple people can
work on the items without colliding and you can mark the incoming stuff as done
etc.

The advantage is:
- it easier to coordinate with multiple bugwranglers (the local team)
- it makes no difference to bug reporters

The disadvantage is:
- its closed, a mailing list might attract more people in and have better
  visibility in general

One could also use OTRS and always send copies to a mailing lists -- still
there is additional barrier. OTOH, if we are not sending to an _existing_
mailing list, subscribing to that list is comparable to getting an OTRS account.

As for giving you time: Sure, no problem. It would be great if you have
feedback by the next QA call on 2012-11-02.

Best,

Bjoern