[Libreoffice-qa] [libreoffice-website] Ask: How can we interoperate with QA and Bugzilla?

[Joel Madero]

> I agree that both Ask and QA need more people and need to be more user
> friendly. In addition I think there are questions beings asked and answered
> (in short duplicated) because there are too many channels (mail, forum,
> ask)
> but too little people. I don't have any idea how to improve this...
>

Totally understood, when the forum goes live it will add another layer to
the puzzle (although my understanding is this *might* replace ask at some
point.

I think the way to improve is to streamline processes, get an understanding
of what each of us are responsible for, and have contact names readily
available if something is asked of you that you're sure is someone else's
responsibility. Ultimately communication is the only solution.

My proposal is that any bug that is reported on Ask, hand out my contact
info if the user needs help with FDO or our BSA system, any question on FDO
that clearly should be on Ask, I'll send to.....whom?

>
> IMO if we need documentation/wiki/instructions then the tool is wrong. It
> needs to be intuitive and user friendly (Ask could easily be more user
> friendly, bugzilla is a nightmare).
>

I agree, but we need more concrete examples of what the problem is.
Personally I find FDO to be easy (this is precisely why we need others to
look at it and say EXACTLY what is wrong with it). For me, click on submit
a bug, select libreoffice, write steps to reproduce and put
attachment.....seems straight forward, apparently for others there are
snags and we may be able to fix them if we know exactly the issue(s)

>
> Following the logic of a famous scientist "If you can't explain it simply,
> you don't understand it well enough" (Albert Einstein), I would say that
> "If
> you need to explain it, then it's not simple enough" :)
>

:-D



Best,
Joel
-- 
*Joel Madero*
LibreOffice QA Volunteer
jmadero.dev at gmail.com
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